We have had a terrible experience with Gem. They do not return calls, and takes YEARS to do repairs. I have been trying to get them to fix the bay window they installed for over a year, and this is not the first time I've had this problem with them. Really shameful... avoid this company.
- Company Response
Please find our response to the above review. Since it's posting on December 02nd 2011, we have made every attempt to identify the customer so that we can respond to their concerns. We require additional information to be able to clearly identify this specific customer. We would like to very much speak to "Melanie in Toronto" because we have a Service Care Department and an Installations Care department, and regular surveys are conducted to ensure complete customer satisfaction. To date, we find no record of a report which can be related back to the customer, "Melanie" therefore, we are asking for Home Stars' cooperation and have yet to hear from the writer. We remain available and eager to rectify any concerns they may have. Yours sincerely, Spiros - President - GEM Windows and Doors.