Gem Windows and Doors

Very disappointing. We have been trying to have our metal glass doors replaced for the last 2 years and after numerous attempts to reach out to Jim now we are being completely ignored. Quality of the doors installed is very poor with scratched glass and inadequate quality. After many promises from Jim to have these doors replaced now I cant even get a hold of him. For a company that prides itself on quality and excellent customer service, this is very disappointing. After giving them many chances I have to resort to this in order to get any response. I would not consider them for any other project and would definitely stay away. If there is an issue you will get many promises but no real solution.