So - thinking that I had too many projects on the go around this summer, I thought that I would get one of the jobs done through Home Depot installations services; you know, likely pay a little more, but in turn get top notch customer service and not have to worry about babysitting a 'joe average' contractor. WAS I EVER WRONG!
Cherry & Clark ends up being the assigned company for the siding job (incl. eaves & fascia) that I went through the Home Depot for; no big surprise, we all know that they farm out the work.
The salesperson/estimator touts themselves from 'HD Roofing' and does not mention Cherry & Clark, but regardless they are friendly, responsive and helpful in the planning process - UNTIL we sign the paperwork and give our Home Depot card for the deposit - then, the guy disappears! No responses to voicemail, email, and I am left with a piece of paper that says my estimated start date is in 2 weeks! So much for not having to hand-hold the contractor; long-story-short it took over 6 weeks before the job was started after a HUGE amount of effort/follow-up on my part, they forgot to place the materials order, weren't clear about who was handling the job, etc. – their customer service & responsiveness is simply brutal!
Finally when the work gets done - Cherry & Clark subs the job out to another company 'Metro Home Improvements' - UN'freaking'believable! And while the work that was completed was of decent quality; let me tell you that the cast of characters were hardly who I would want representing the Home Depot brand if I worked there.
So - lesson learned, whenever possible get a top-quality small business contractor referred to you by a friend who has used them before; and be sure to stay away from the Home Depot and Cherry & Clark!
