High Life Heating Air Conditioning & Security Inc

Heating & Air Conditioning
8375 Woodbine Ave Markham ON L3R 2P4
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Heating & Air Conditioning
High Life Heating Air Conditioning & Security Inc
Star Score
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78%

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Reviews by rating (past 12 months)

Reviews for High Life Heating Air Conditioning & Security Inc

Average customer rating:
7.6 10 (135 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Replace and Relocate Furnace/AC

Great work on moving my Furnace and AC system from one corner of my house to the other. The work was professionally done, great communication. Took my suggestions and requests into account and overall a perfect experience. I would definitely recommend for anyone looking to do a large job or small job.

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Company Response

thank you for taking the time to write this review. it was a pleasure working in this project. we look forward to working with you again in the future! stay safe!!

Private User
Private User
0 reviews Toronto, ON
10/10

Excellent customer service and installation

Excellent service, punctual, no hidden fees, installers go above and beyond to make you happy!

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Company Response

Thank you for your business! we look forward to working with you again in the future. stay safe!

joemankw in Toronto
joemankw in Toronto
0 reviews Toronto, ON
10/10

Great service and product

I have just replaced my 22 years old Carrier gas furnance from Highlife this week. I am happy with the product (Infinity model) and their service and I must say the technician Sam he is very professional and helpful.

I definitely would recommend Highlife to my friends.

Good job !

KW Ng

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Company Response

hi Mr Ng! thanks for choosing us to replace your furnace!! we look forward to working with you again in the future! stay safe

Tim in Markham
Tim in Markham
0 reviews Markham, ON
10/10

High Efficiency Gas Furnace

My gas furnace died on Sunday and called Highlife (but they close on Sunday). They call me back at 9:01am Monday morning, provided a very good price for the replacement and offered to send someone in the afternoon. Two guys show up, lay out floor protection and very carefully moved the new furnace to the basement and removed the old furnace. The total time for the installation is about 90 to 120 minutes. They checked everything to make sure that all related equipment are working before they left. One thing very impressive is there are absolutely no garbage left. almost spotless!
Amazing services from ordering to installation. I can feel the warm again!
Timely, courteous, professional, knowledgably and clean.

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Company Response

hi Tim! thanks for choosing us again to replace to your new furnace. stay safe and we look forward to working with you again!

Private User
Private User
Private User reviews Georgina, ON
0/10

DO NOT EVEN CONSIDER THIS COMPANY

We hired this company to install a furnace, and they talk a great game.
They tell you what you want to hear, and are full of assurances. After they had completed the job, I had to contact them for a follow up issue.
It took me months to get anyone to even give me a complete answer. AFTER THEY HAVE YOUR MONEY, THEY DO NOT CARE ABOUT YOU. A year later, we had our water heater replaced, and the gas guys from ENBRIDGE were less than impressed by the short cuts that High Life had done. I had to literally change two things myself, or they were going to shut off our gas. I recently had a warranty question and gave up after a few days of trying to contact them, and no one returned my calls, or emails.

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Company Response

hi there. we have been in business for 30 years and have always strived to take care of our customers. all our technicians and licensed and certified and all our jobs are done according to code. any issues with any installation will have to be tagged by law by a licensed technician. we have not recieved any notifications or tags from Enbridge which we are required by code to fix within a given time. we also always reply to all our calls and messages. feel free to contact us if you have any issues any time 7 days a week.

Private User
Private User
Private User reviews Toronto, ON
2/10

Good for buying new - Stay away for servicing existing!

It took 3 calls, 1 request via the website and 5 days for me to get a service tech to visit regarding our furnace that wasn't turning on. The tech identified the issue quickly and that visit cost me $110 (no issues with this part). It took 3 more calls and 3 more days to get a quote on the part and repair which they finally said was going to cost $850 for the part & labour. I thought this sounded too high so I researched the part (Fast-Stat) and discovered that it is used when adding AC to an existing furnace .... something that High Life installed for me 6 years ago themselves (I must say that I was very happy with the install and product at that time). I found the part on Amazon for $140. I then messaged the manufacturer to inquire about their warranty and they said they would ship me one for free!! I ended up installing it myself in 15min. I was disappointed in the customer service process (too slow and needs more modern system to initiate, log and track). I was also disappointed that they were trying to charge me $850 for a part that they installed themselves that they would likely get for free and that involved 15min of labour. I will not be using them for future service needs.

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Company Response

hi there. this review is currently under investigation as we have no record of any service regarding a fast stat in the past few years. please verify that you have the correct company and feel free to contact us if you require any assistance

Private User
Private User
0 reviews Markham, ON
10/10

Install a furnace

the technician is so friendly and did a great job. The furnace is quiet and save gas.

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Company Response

thank you for taking the time to write this review. we appreciate your business and we look forward to working with you again! stay safe!!

Grace in Toronto
Grace in Toronto
1 review Markham, ON
10/10

Great service, New Carrier Infinity Furnaces installation

We have a new Carrier Infinity 98% AFUE Furnaces from High Life Heating & AC Inc. this weekend. It now improve my home more efficiency and comfort than before. I am very happy to have specialist Darren Ye and technician Ali team their great experts service. We would recommend them to our neighbors and friends. Thank you to Darren and Ali team !

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Company Response

Hi Grace, thank you for choosing High Life to replace your Furnace. We look forward to working with you again in the future!!

shaleneandandrew in Toronto
shaleneandandrew in Toronto
1 review Oakville, ON
10/10

AC Replacement

It was easy to tell when working with Mark that we were dealing with professionals. He was very responsive, straightforward, easy to understand, and competitive in pricing.

His team was prompt, clean, courteous and efficient. Any questions were answered without hesitation, and we would highly recommend Mark and High Life for future AC work.

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Company Response

It was a pleasure working with you guys! we look forward to working with you guys again!

Cathy
Cathy
4 reviews Toronto, ON
10/10

AC installation

Sam is an expert in his field, and truly a pleasure to deal with. Gave solid, well-informed advice, patient with explanations, attentive to detail, very accommodating, available if any problem should arise, ensured that the work was done - in general, went beyond the call of duty. I highly recommend him and his firm.

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Company Response

hi Cathy,. thanks for taking the time to write this review. thank you choosing us for your hvac needs. we look forward to working with you again in the future

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about High Life Heating Air Conditioning & Security Inc

High Life Heating, Air Conditioning and Security Inc. is a respected and fully licensed corporation that has provided our clients with excellence in HVAC products and service for over 30 years. High Life is a valued member of HRI (Heating, Refrigerating and Air Conditioning Institute of Canada) and is the largest independent Carrier Dealer in Toronto. It is our mission to provide the highest level of quality and service to our customers.
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Our knowledgeable and friendly staff can speak fluently in English, French, Cantonese and Mandarin. Please contact us to find out how our products can improve your comfort at work and at home.
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YOUR ONE-STOP-SHOP FOR COMMERCIAL, INDUSTRIAL & RESIDENTIAL SYSTEMS
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Heating and Central Air Conditioning and Ductwork (Member of Heating, Refrigerating & Air -
Conditioning Institute of Canada)
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Carrier Factory Authorized
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Hot Water Tank, Tankless water heaters
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Security Systems with ULC Monitoring (Member of Canadian Alarm & Security Association)

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Residential: Heating, Cooling, Indoor Air Quality, Water Heaters, Custom Sheet Metal, Commercial: High Life provides a complete line of commercial units to meet all your commercial HVAC system requirements. Please call us for additional information and/or click here to book your free estimate.
SERVICES
We service your residential or commercial furnace, boiler, heat pump, air conditioner, hot water tank, or plumbing - with the expertise to solve the problem and the quality of work to make sure it keeps running.
WEBSITE
http://www.highlifeinc.com/
YEAR ESTABLISHED
1990
PAYMENT METHOD
ALL payment types.
LICENSES
All required licenses
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details.
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