Noticed water around the furnace and it soon became evident that there was something amiss with the humidifier. Called the company and Mark said he would have someone there within 2 hrs and that the diagnostic would be $115. The tech upon arrival began to look around totally disregarding what was most evident and totally ignored my comments. Finally, when I showed him for the second time a manual totally drenched that was under the direct path of the humidifier, he signalled that he understood. I happened to look down on the floor and noticed that he was wearing MY SLIPPERS without asking. When questioned, he
did not show a care at all. He replaced about 5 ft. of plastic tubing and presented me an invoice for $185. When questioned on the $70 charge on a $5 part, he simply said that that was the cost. I told him I would call the company and deal with it.
What a mistake in calling. Mark the sales manager who seems to double also as a service manager, explained that the slipper issue was simply a cultural one and that he would talk to the tech. When questioned about the exorbitant charge, he began to be quite aggressive, not even providing much of an opportunity to talk and giving deadlines for
payment by the end of the day via etranfers. THIS IS NOT A COMPANY YOU WANT TO DEAL WITH! He asked me what I was prepared to pay and continued to talk a mile a minute in a very aggressive tone. I told him he would get a reduced cheque through the mail, still honouring the service call and a fair price for the $5 part multiplied 5 fold for the installation. Stay Away! I will be looking elsewhere for my AC
- Approximate cost of services:
- $180.00
- Company Response
Hi Tony, as a business we do require payment after the service has been performed. The service fee was quoted prior to starting the work. We do not negotiate the amount afterwards.