We dealt with Mark for the sales process and he was easy to work with. I got a quote over the phone after giving him a few details. He knew of what rebates(including government ones) I could apply for and as a result gave me the best price. I was able to get the furnace installed on the same day that I ordered it. He even threw in a humidifier because that was the current promotion. At the same time as the installation, Mark arranged for the energy audit to take place. This basically killed 2 birds with one stone. I didn't need to be at home another day for the audit. The audit was for the government rebate.
Ali did the installation and was quick and efficient. He even told me my original electronic filter was connected incorrectly. It was always one if the furnace had power. He changed to it turn on when the furnace fan was on. This a small thing that he didn't have to do, but he did it anyways.
Unfortunately, there was an issue with a small gas leak. I noticed the smell in the evening and ended up calling Enbridge. The leak didn't set off the detector, but I could see bubbles from the using the water and soap test. The technician ended up turning off the gas to the furnace. Ali came over fixed it first thing the next day. He told me I should have called him right away (even in the evening). He would've come.
- Approximate cost of services:
- $4,000.00
- Company Response
Thank you for writing this review. in the future you can contact your sales rep or the office at any time and we can arrange for a service technician asap. thank you again for your business and we look forward to working with you again in the future!!