High Life Heating Air Conditioning & Security Inc

It took 3 calls, 1 request via the website and 5 days for me to get a service tech to visit regarding our furnace that wasn't turning on. The tech identified the issue quickly and that visit cost me $110 (no issues with this part). It took 3 more calls and 3 more days to get a quote on the part and repair which they finally said was going to cost $850 for the part & labour. I thought this sounded too high so I researched the part (Fast-Stat) and discovered that it is used when adding AC to an existing furnace .... something that High Life installed for me 6 years ago themselves (I must say that I was very happy with the install and product at that time). I found the part on Amazon for $140. I then messaged the manufacturer to inquire about their warranty and they said they would ship me one for free!! I ended up installing it myself in 15min. I was disappointed in the customer service process (too slow and needs more modern system to initiate, log and track). I was also disappointed that they were trying to charge me $850 for a part that they installed themselves that they would likely get for free and that involved 15min of labour. I will not be using them for future service needs.