We are renovating the majority of our house, a side split built in 1962. We wanted a really attention-grabbing front door, since the rest of the house is pretty bland. My husband Googled pivot doors and found there are only two places in Ontario that do it. We contacted San about one we saw on the website that would need a custom fit. He was very knowledgeable and gave us a quote via email. We arranged to come to Concord (we are in London) to pay our deposit and were given a timeframe of about six months (which during Covid times was reasonable, as everything was taking about six months). His estimate was correct, and we came to collect our door (normally they do delivery and install but we were too far away - something told to us when we ordered it initially) this past week. It was beautiful, exactly what we wanted. San went over the lock, and adjustments that our installer would need to do, made sure we understood everything. He and two employees loaded it onto our Uhaul (they were amazing). Susan, who does the administration was also fabulous, kept me updated, was very friendly and also made sure I had our warranty.
I would not hesitate to recommend them, the whole experience was pain-free, there were no surprises and we left very happy customers.
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- Company Response
Thank you very much Jennifer for the nice review. Likewise, it was a pleasure working and meeting with you and David.
We would love to see a picture of the door once installed.