I was very pleased with Tony's service when he came to meet me to talk about installing our new front door. While I am very pleased with the finished product, I was met with bad service throughout the installation and afterwards. First, the guys from Home Decor showed up to install my door without confirming the date or time with me. Second, the door that they brought did not adequately fit my space (even though it was custom-made based on Tony's measurements). When I called Tony to speak to him about it, he was very condescending about the whole issue. He repeatedly told me that HE was the expert, even though his guys agreed that there was a problem with the door that they brought. Third, once the door was finally installed, there was a minor issue that needed resolution. I had a lot of difficulty getting in touch with Tony about it, and the issue was resolved only after approximately 1 month.
- Approximate cost of services:
- $2,500.00
- Company Response
In situations with older homes like yours, once the existing door is removed, there are almost always certain surprises, which in fact get dealt with on site. Unfortunately, there are never two similar circumstances.
Our installers experienced this particular situation which required some guidance from our experts in order to properly install the door, which although required extra time & effort, was successfully installed and property completed. This was a custom door made specifically for the opening based on many years of experience and the final result - a beautiful door system!
There was a minor service issue in question, and unfortunately, an issue which is not required to be completed by our installers, but as an extra service to our customer it required some time for us to source the item and this matter was eventually resolved.
We trust that you will receive many compliments on your choice of door & appreciate the value it will add to your home.