Terrible after install service
I have worked with Tony since 2011 when Home Decor replaced ever window and door in my home except the front door.
I called to get a quote on a broken window on my front door and to get some service work done.
The new owner, San, made it very clear he did not want to entertain any of it.
I quote " we won't do a one window job" and then was quoted over $200 to replace 2 $15 door sweeps that have been an issue since day1.
Not the way to treat a customer that has spent so much money with your company.
- Approximate cost of services:
- $40,000.00
- Company Response
Thank you for the opportunity to respond to you since we didn’t get a fair chance to do so over our brief conversation.
We focus all our efforts in building quality door systems and we do our best to service our customers. However we do not generally service doors or do glass inserts on doors or transoms that are not built by us. The price we quoted you for the sweeps included staining it to a custom color, a color we do not stock, and have our service rep out to install. Realistically we have to charge appropriately for the labor & parts involved. We are sorry you chose to go on social media to try tarnish our reputation over such a trivial matter. The irony is that it wasn't about a terrible after install service or job badly done, it was about a quote you didn't like and the idea that we do not service doors not built by us. We wish you well.