Ive paid $631.00 for lawn care which includes aeration and free bags of seed. I did not receive the seeds nor the aeration. When I called Hometurf, the customer service manager picked up the call. I told her that my last application was around July/August and I didnt receive any lawn application or the Aeration and seeds since. Her response was WHY ARE YOU CALLING NOW . She claimed to have called me 4 times prior, to mark my sprinklers. However, I did not receive any calls nor voice messages. I asked her if she didnt get any response over the phone, why didnt she send me emails or leave notices in my mailbox instead; as this
was how they usually communicate with me. She claimed to have someone come out 4 times; how come they didnt leave any notices or at least knock on the door?
Did I mention the lawn seed? Yep, they failed to deliver that as well; I guess they tried calling and needed me to flag the exact drop off spot on my curb.
Resolve: they provided me with a whopping $50 credit towards my next year, if I choose to use their services.
The Customer Service Manager was rude, impatient and unwilling to help. She was one of the worst customer reps Ive ever encounter. Ive spent $630, at least have the decency to provide normal customer service! Im not sure if it was a recorded conversation but I would really wish the owners of the company could listen back to the conversation and see first hand how the Customer Service Manager treats their customers. - I was literally laughing during the call because i thought it was a joke!
I really question how they got such a high rating on HomeStars!
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- Company Response
Kelvinko, we’re sorry that our services did not meet your expectations. Our clients are extremely important to us, and we would like nothing more than to make it up to you.We invite you to give us a call at 1-888-791-8873 to discuss the situation further and find a resolution to your problem.