Our lawn last year (2013) needed some help so we decided to use Hometurf and purchased their most expensive package. They were new to Calgary so we thought they would try harder to get some repeat business. Boy were we wrong. Our first application (early spring) was timely - May 6th and it was downhill from there. After numerous phone calls, we finally received our next application (late spring application) August 20th. They came back early September and applied the next application in a drenching rain (that lasted almost two days). The instructions on the information they left was not to water the lawn. More phone calls and we finally received our last application and aeration mid-October. Our lawn looked terrible the entire summer but looked great for two weeks before the first snow fall. I sent an email to Hometurf cancelling our service for 2014 and provided them details of the service we received...the only response I got back was to confirm the cancellation but they chose not to respond to the complaint. I would definately NOT recommend this company to anyone in Calgary. The only reason I gave this company a 1 was that I finally received all the services that I had paid for.
- Approximate cost of services:
- $300.00
- Company Response
Hi Heather, We are sorry to hear that you were not happy with the service last year. All of our applications follow a strict service schedule and you should have received all of your applications on time. We can investigate if that is not the case. We have serviced Calgary for five years now and always work hard to get and keep a customer. Please provide us with your address so that we can rectify any issue. Thank you.