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Ikea - North York

Kitchen & Bathroom - Cabinets & Design
15 Provost Dr North York ON M2K 2X9
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HomeStars  >  Furniture in Willowdale  >  Ikea - North York  >  Delivery never showed; refund refused so far
Cam in Toronto
Cam in Toronto
3 reviews Toronto, ON

Delivery never showed; refund refused so far

Ordered a wardrobe in-store. Delivery was supposed to come Tuesday night between 5pm and 9pm, but no one showed.

Since then I've spent hours on the phone with Ikea reps - first time they put me on a fifteen minute hold then hung up on me. Second time they said they'd call me back and never did. Third time was a half-hour phone call full of long holds. I asked for a refund and they refuse to do it until they've shipped the wardrobe back to the store. (Do they think it's my responsibility to make sure my neglected order makes it back to their store? I never received it in the first place!)

To sum things up, they haven't given me my order and they won't give my money back either. Plus the hours of wasted time. Ikea seemed reputable to me but they're just as crooked as anyone else.

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