We had our kitchen completely renovated by Kitchen Designer's Plus as agents through Sears Home store in Etobicoke. We were told it would take about 3 weeks to order the materials, another 2 weeks to install and 3 weeks for the granite countertop to be delivered, for a total of 8 weeks. That was in November 2004. They started on time, but delay after delay resulted in the kitchen not being "completed" until July 2005. By "completed" I mean that they could not "fix" the remaining problems (such as damaged cabinets - delivered that way - which can not be replaced since they took so long that the natural wood finish no longer matches the original cabinets which have darkened with age).
The designer said he would be on site "several times" to oversee things. We saw him once for the final inspection.
The project coordinator position changed 4 times during the project, so nobody at the company had a clue what was going on (very disorganized, and high turnover should always be a warning).
They delivered the wrong tiles - twice. Workmanship was shoddy at best (the sink pipes literally fell off the bottom of the sinks causing a flood which damaged the cabinet underneath electrical outlets were installed crooked our fridge door was damaged by the installer - took 8 months to get replaced they tried billing us numerous times before the job was finished...). That's just the start - there were MANY more problems, but I am running out of space.