It is unfortunate that I have to be seemingly the only person with very poor experience dealing withe LawnSavers. The Customer Service people are very well trained, and did respond to my questions. However, the information on the scope of the services included in the package I paid for was so general and vague, I soon found myself about to spend close to $2000 in extra "recommended" services just to revitalize our little patch of grass!!!
This was disappointing as I sent them pictures and descriptions of the state of the lawn before signing up, and was assured that the package was going to take care of the problems.
After a few lawn treatments, absolutely no results were seen and I had to place frequent calls to LawnSavers, asking for clarification and soon the repetitive "it's a process and it will require several seasons to see results" became their answer of choice. After they missed one of the treatments but still charged us for it, I decided to call it quits. I since hired another company and I can see excellent results after only one visit.
Very disappointing experience.
- Approximate cost of services:
- $400.00
- Company Response
Hi Peter, Like you wrote, we work hard to make sure our customers are happy, and it seems that for some reason we failed you. I apologize and would still like to make it up to you.
We've developed our excellent reputation over 24 years of successful lawn-saving, so I am very sorry to hear you had a bad experience, and would like to learn the details of this situation. Please call me so i can look into your concerns right away.
905-707-9994
Kyle! (feedback@lawnsavers.com)