I would not recommand this company although i would still give credit to the customer service lady. She did reponded all my email at least. Prepaid $270 dollars for the package, but after their first visit, my mother in law spot someone quickly ran though my backyard and that was it. So i decided to cancelled the service and i was being charged for more than $200 dollars for the very first visit. Anyway, at least i learned my lesson, when it comes to taking care of your lawn, you better do it yourself
So i was contacted by Neil, man of his words, i got my money back and even offered me a free service which i turned down. I was never a big fan of free stuff. Anyway, customer service was never truely reflect when there is an issue, i guess Lawnsavers does care about its reputation which is a good sign. Thanks Neil for your help, i have revised the rating just for you
- Approximate cost of services:
- $200.00
- Company Response
Hi Lenny, We have been trying to get a hold of you to work with you. You signed up with is on July 19th and have only had one visit by us on July 22nd.
I reviewed our GPS tracking system in our service vehicle and our technician (Megan) was on your lawn for 12 minutes. Your lawn is not large and each application would only take about 3-4 minutes as the equipment we use is calibrated to service large areas of turfgrass efficiently, allowing us more time to analyze problems and provide appropriate comments and professional advice.
Your program was only 242.00 +tax for a basic package that includes 5 visits and 10 services. I do not understand why you feel you charged 200 for one visit. Please call Neil back to discuss 905-707-9994 ext 360. We want you to be happy.