Loc Tite Interlocking

The only reason I give this company a 1.0 mark is because Foti , the sales man , is a nice guy. The overall mark they deserve is a BIG ZERO.

I signed a contract with LOCTITE on June 5, 2011 to do the interlocking in the front entrance of my house. I paid 10% from the total and Foti stated clearly on the agreement that work will start in 3-4 weeks with weather permitting.

I started calling on the first week of July (4 weeks after the signing) to check on the status. I talked both to Foti and Tanya from the of office and got the full list of excuse: (1) it was raining so we behind the schedule. (2) it was too hot so we behind the schedule. (3) I have no contact with the teams in the field so I can’t tell you when they’ll come. (4) I’m meeting the teams only on Friday’s and will get their schedule. (5) the owner had to leave for a few weeks for personal reasons so we behind schedule. (6) I’m just taking messages, I don’t know what the schedule is. (7) I understand you’re mad, let me check and get back to you (never called back). (8) I don’t know what Foti wrote on the paper but read behind the agreement, it says we have 90 days to start work.

All I asked is to get a date when they’ll come. I emphasized that I’m not mad (at least I wasn't in July), I just need to know when they plan to come so I can make my other plans accordingly. I said that I understand they might be behind their schedule and I’m willing to wait some more (well, at least I was in July) and all I’m asking is a date.

NOTHING helped. Today it is 10 weeks after signing the agreement and no work had started or start date was given.

I didn’t check yet my legal options but for sure this is the last time I’m dealing with such unprofessional company. A company that didn’t learn yet that BAD customer service will put them down the drain eventually.

I hope this bad review will save other innocent people from dealing with LOCTITE and losing money with them.

Sep 12, 2011 UPDATE:
I'm updating my review to let you know that the work is now completed and I'm totally satisfied with the result.
The two guys that came were very professional, completed the job in two days with beautiful design. They were very organized and left the site clean and neat.
I've also met Greg the owner before the job started. He apologized for the hassle and I'm convinced of his sincerity.
Bottom line is that I'm happy with my new interlock and will recommend these guys to my friends.