Roy is the most honest tradesperson I have encountered in my life, and phenomenal at customer service too. I doubt I'll ever have as pleasant an experience with any other contracting professional again. Everything other reviews state about Roy are accurate. He is honest, doesn't upsell you on unrequired services and will get the job done quickly, efficiently and at a great price. He answered all my questions through out the service with patience and care, and even told me not to waste my money when I worried about certain things like a recurrence of my draining problems. (I have calcite deposits along the sewer drain, and could use a power flush service, but he said it is unlikely to recur, so save my money. If it does recur, he'll recommend someone.
Now a word of caution for all HomeStars users. I have been using the site for a few years now, and must advise you to not rely on just the order of contractors in the list when you do a search. There are many crooks out there, including some that are listend on HomeStars, and I have been suckered by a few. I've learnt that HomeStars is a great resource, but one needs to seriously read all the reviews and do proper research on it when choosing a contractor. The best ones will be the ones with impeccable ratings, but also a large number of them. For companies that have anything less than a 10 average, read their negative reviews carefully and quiz them on it. Í found Roy by his impeccable 10/10 rating, but then also reading all his reviews. And I've been suckered before by another plumbing company that is prominent on HomeStars, but always overcharges their customers based on this ridiculous book of standard prices that rip you off. Enough about that though. The morale of this story; if you're anywhere in the GTA and ever have a drain problem, go with Roy and Mayday. You can't go wrong.
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