Evaluate Heating and Cooling System
The day we moved into our new house our cooling system was not working. I called McKinnon based on their web site which seemed professional and well-organized.
When I set up the service call, I explained at great length that since the AC was only 2 years old whereas the furnace was 21 years old, I supsected that the problem was with the furnace fan and not the AC. As evidence of this, I indicated that although the basement was chilly, the rest of the house was warm and muggy. Therefore I asked for a service person who could take a look at the furnace in conjunction with the AC.
When the serviceman arrived, he tromped through the house without even offering to take his shoes off. When my wife asked him to check the furnace he huffed and puffed before explaining that he was only an air conditioning guy.
After spending about ten minutes checking the AC sytem, he declared that the AC was fine. (What a surprise. That's why I had asked for someone who could also check the furnace.)
Ironically, despite the serviceman's claim not to a furnace person, he told us we needed a new one. He did not offer a single reason for this other than the age of the furnace.
He then left and sat in his van for about twenty minutes talking on his cell phone before leaving.
Our AC is still not functioning well and I am looking for another company so I can make an informed decision.
When our Visa bill arrived, McKinnon charged us twice for the same service call.
- Company Response
so I can investigate this service call and possibly remedy your situation. We pride ourselves in acting professionally and we do not "double bill" for our services. On the contrary, we credit our customers back for any service call should they purchase a new heating or cooling system within a reasonable period.
I would like the opportunity to make things right with you should you wish to contact me personally.
Michael Nepom
President
Mckinnon Heating Cooling