4 reviews , Joined 2008/02/01

First Review

2/10

Window well

Windows & Doors Installation & Service review in

09/22/2009

Same review as under company name "MacRae GJ Foundation Repair".

I contacted them on July 27 about a basement leak. They showed up 2 days later and promised a quote on Aug. 3. I heard nothing by August 10 so sent a follow up email. No response. Contacted them on Aug. 20th. They finally sentme a quote on Aug. 21 and promised to start in 2 weeks. It's now Sept. 19 and I've never heard from them since. I gave up and went with another contractor. (finally got an apology on Sept. 24).

Job Price

Approximate cost of services:: $2,400.00

2 of 3 people found this review helpful.

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Company Response

I acknowledge our sales representative mishandled communications with Patrick from Oakville, July 2009.

We are a 30+ year company with a system in place. As we strive for perfection,everytime; we're not perfect. We have addressed the communications shortfall with the representative involved and will monitor more closely.

Noreen

More about GJ MacRae Foundation Repair

GJ MacRae Foundation Repair are pioneers in the basement waterproofing and foundation repair industry with over 40 years of experience and 10,000+ issued waterproofing warranties to date. We don't just issue a document but truly provide the most reliable and time-tested waterproofing warranty available today in the GTA. We offer a wide range of above and below grade concrete waterproofing and interior/exterior weeping tile and sump box solutions coupled with industry leading structural repair methodologies and a safe, robust and high quality approach to underpinning and foundation wall replacements. See what the GJ MacRae difference is all about!

CATEGORIES: Foundations
SERVICES: Basement Waterproofing, Structural Foundation Repair and Underpinning Specialists.
SPECIALITIES: Basement Waterproofing, Structural Foundation Repair and Underpinning Specialists.
WEBSITE: http://www.wetbasements.com

YEAR ESTABLISHED: 1975
NUMBER OF EMPLOYEES: 6
PAYMENT METHOD: Cheque
LICENSES: Yes
LIABILITY INSURANCE: Yes
WORKERS COMPENSATION: Yes
BONDED: Yes
WRITTEN CONTRACT: Yes
WARRANTY TERMS: 15 Year Transferable Warranty

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GJ MacRae Foundation Repair

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