Shower Cartridge Problem After 4 Months
In May 2023, I experienced water dripping from faucet and paid ~$450 to replace entire shower cartridge + hardware by Nima. After 4 months, hot water stopped coming out from the same faucet. We called Nima and without looking inside the faucet system, he insisted that it must be a problem with the condo building leaving sediment causing a clog and that I need to pay him another $320 to fix it.
We related this issue to condo management and they said that no other units had this issue and since it was localized to the same shower, it must be cartridge problem again. I called New Canadian Drain and Plumbing and after going back and forth, Nima still insisted I pay, but a little less at $250 instead. However, at that point, I've already started having doubts because we've never had hot water just suddenly stop working. What is the probability of this happening only to this shower where the entire cartridge and hardware are already replaced but not happen to say the second washroom?
So, I decided to find a new plumber. The new plumber who fixed the issue said that the problem is indeed a result of poor workmanship.
I'm sharing my experience here because I hope others don't have to deal with what I have experienced. My condo management said that other plumbing companies offer warranty on their work. Unfortunately, it seems like this does not apply to New Canadian Drain and Plumbing.
- Approximate cost of services:
- $450.00
- Company Response
You initially contacted our office after another plumber had been there to attempt to fix the leaking shower faucet and had damaged the handle. Our technician went to the site and installed a new delta cartridge as well as the handle for the shower. After installation of the new cartridge and handle, he tested the shower, and it were functioning properly then and for the 4 months that followed. You contacted our office 4 months later stating there was an issue with the faucet again to which we had our technician return. When our technician returned, it was found that debris had come into the cartridge. We can not offer warranty for debris coming into the cartridge resulting from the building turning off and on the water to the whole building as this is out of our control. Also, debris clogging the cartridge has nothing to do with workmanship therefore is not our responsibility. As a result, a service charge needed to be made to assist with the issue to which you refused to proceed. We communicated with you during each step and visit regarding your situation and had our technician return to the site each time you contacted our office. However, we are sorry to hear that you feel this way and we hope to continue working with you in the future.
From New Canadian Drain and Plumbing.