faulty hot water bathtub faucet
Plumber said faucet just needed a new handle after he replaced a washer. He did not have a new handle, he said I had to go purchase it. Later, once we put it on, it's almost impossible to use because he tightened it too much. They don't tell you it's $100 just for turning up -- negotiated it down. Not impressed. Will never call again. Decent guy, but ill prepared.
- Approximate cost of services:
- $70.00
- Company Response
Hello Jane,
We at New Canadian Drain & Plumbing are very sorry to hear that you are unhappy with both the results and cost of our service.
In this case, our technician (Licensed plumber) worked at your property for 32 minutes according to our satellite record. First of all, he diagnosed the plumbing problem which you had (loose shower handle faucet) and tried to explain to you that we carry any parts that we anticipate a need for in our trucks on a daily basis. But in cases where we do not have the required part on hand, it is our policy to provide the customer with the choice of supplying their own parts or we will procure what is needed. Unfortunately, you refused to choose either option.
Our technician spent time working to resolve your problem and received payment by you for $70.00, which would accommodate the cost of travel and other necessary business expenses such as: Travel time (1 hr) and 32 minutes working on site ($45.00), gas ($5), advertising, office and maintenance expenses ($20.00) which, as you can see, is more than fair.
Once again, we would like to apologize for the fact that you were not satisfied with our work and we hope that, in the future, should the need arise, that you do reconsider your decision and that we will be able to show you just how excellent our service can be.