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HomeStars  >  Green Products & Services in Vaughan  >  Invision Hardwood & Decor Inc. - Wood Floor Retailers & Installers  >  Ten Stars Each for Product, Installation, Service, and Integrity AGAIN
RBM in Toronto
RBM in Toronto
3 reviews Toronto, ON

Ten Stars Each for Product, Installation, Service, and Integrity AGAIN

I cant find enough superlatives to describe Invision. I was thrilled with both the process and the results when Roy and his crew installed engineered maple throughout my 2-bedroom condo in 2020, and they've just topped themselves by rescuing me from a flooding disaster with such skill and attention to detail that nobody can find the repair.

The original installation was a major adventure for me. I was picky beforehand about product appearance and noise control and tight scheduling. We agreed to try a new and advanced underlayment and that introduced a major wrinkle into the installation process that the manufacturer hadn't explained, but the issue was taken in stride, dealt with, and didn't affect the spectacular project outcome at all. My 2020 Homestars review was Ten Stars for Product, Installation, Service, and Integrity, with a rating of 10/10.

What a contrast. Before I found my heroes at Invision I had been taken for a ride by a fast-talking flooring contractor who installed a condo full of flooring that had to be completely removed and replaced. I wrote a Homestars review titled Very Bad Experience, rating the experience as 0/10, and describing the experience as A $14,000 lesson on checking reputations first.

In mid-June 2022 a pipe in a plumbing shaft in my high-rise condo building spung a leak and water managed to get under and discolour a section of my maple floor. The condo managements restoration contractor had no idea of how to deal with my problem, and I kept being asked if I could just live with the discolourization. I called Roy, explained the situation, and asked if Invision did repairs. The answer was that Invision isnt in the repair business but that they stand behind the work they have done for their own clients and would be happy to try to help me.

Hiding this repair was going to be a challenge. The fix involved replacing an irregularly shaped section of tongue-and-groove engineered hardwood and its underpad. Because we first had to get things dry the process required multiple visits. As in 2018, Roy was there every time to help and check. His crew worked a precision miracle, and I now have a like-new floor and a Find the patch game for visitors. I tell them about the flood, and the repair, and challenge them to find the replaced area. Nobody has, and nobody ever will. This is an 11 out of 10 job.

I have never dealt with such a professional contractor. No wonder Invision averages 9.9/10 across 320 reviews.

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Company Response

Hi Bruce, fantastic review!
So glad and humbled that you've put so much effort into helping us pursue more business. Recognizing the value of dealing with good people sharing honest intentions makes a difference. We do what we can when we can to create an environment to make you comfortable. We like it to go both ways and the respect of the customer towards our business is a critical part of our relationship. Enjoy your floor and think of us each time you come home. You can now let that bad experience go and focus on the future. It will bring you more happiness.
Next for us together is entertaining your referrals.
Talk soon...
Dov, Roy and the Invision team.