I purchased two custom leather chairs from this store a couple of years ago and when they were delivered after 8 weeks the leg on one chair didn't fit properly making the chair lopsided. When I complained to the store they washed themselves completely of the incident and left it up to me to deal with the manufacturer directly which proved to be an effort in futility. They told me my floors were uneven (untrue). I ended up repairing it myself. When the buttons on the tufting started to pop I again returned to the store to complain and ask if they could simply recommend someone to repair it (at my cost). They couldn't even be bothered to phone back with a referral. Each time I was treated as if I was the problem. I will NEVER shop at this store again or recommend anyone shop there ... the selection is not so specific that you couldn't find it elsewhere ... and that's exactly where I intend to shop ... elsewhere!
- Approximate cost of services:
- $3,700.00