Phantom Screens / Ontario Screen Systems Inc.

Windows & Doors Installation & Service
1295 Eglinton Avenue East, Unit 14 Mississauga ON L4W 3E6
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Windows & Doors Installation & Service
Phantom Screens / Ontario Screen Systems Inc.
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93%

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Reviews for Phantom Screens / Ontario Screen Systems Inc.

Average customer rating:
9.5 10 (286 reviews)

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10/10

Replacement Screens

Absolutely the best products and service second to none. They were able to make them brand new and the service was excellent. Definitely worth the money.

Approximate cost of services:
$500.00
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Company Response

Hello! Thank you so much for your4 kind words and for choosing Phantom Screens for your home! We wish you great times with your Phantom Screens!
Kind regards, Phantom Screens Ontario Customer Service

Matthewprovenzano1
Matthewprovenzano1
1 review Mississauga, ON
0/10

Screens

Very unprofessional would recommend going to another company they came and did measurements give me an estimate approved it they screwed up charge me another $700 Then they tried to charge me another $1000 dollars on top for their mistakes. Very disorganized and unethical Company. No customer service whatsoever.

Approximate cost of services:
$1,400.00
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Very Satisfied Customer
Very Satisfied Customer
0 reviews Mississauga, ON
10/10

Absolutely Terrific Product - Terrific Customer Service

I have had and throughly enjoyed both for esthetics and functionalit back and front door Phamthom screens for 17 years. The magnets, mesh and handles were showing their age so I called to have them serviced. I was asked by the very competent receptioniSt for my telephone number. Within a minute she confirmed all my personal details (obviously still in their records), name, address etc. She set up the appointment and advised my handles and magnets are lifetime warranty and would be replaced free. I could not believe it. The service technician was fabulous. He overhauled the mechanisms, replaced the mesh, handles and magnets and was on his way. My doors now look brand new again. I realize there are similar products on the market but the quality and value for your investment - Phanthom in my eyes cannot be beat. Love them.

Approximate cost of services:
$380.00
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Company Response

Hello and thank you for taking the time to share your kind words. We're so appreciative of your loyalty to Phantom Screens products, and are thrilled that you are so happy with your service call. We're sure you will experience many more years of fresh air from your screens. Sincere thanks and regards, Phantom Screens Ontario Customer Service.

Julie in Bowmanville
Julie in Bowmanville
0 reviews Halton Hills, ON
10/10

Best purchase for any homeowner

Best purchase if youre looking for airflow through your home. We have a double front door and purchased a cheap knockoff version 10 years ago. Started deteriorating within the first year. My advice to youYOU GET WHAT YOU PAY FOR. You will never regret the investment in this screen.

Approximate cost of services:
$1,300.00
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Company Response

Hi Julie, Thank you for your Phantom Screens purchase and for taking the time to leave this review. We work hard to ensure our customers' full satisfaction, and to provide a high quality product that will serve you for years to come. We're glad you are delighted with your screen, and know you will enjoy it well into the future. Kindest thanks and regards, Phantom Screens Ontario Customer Service.

Mary in Toronto
Mary in Toronto
1 review Toronto, ON
10/10

Totally satisfied

Replacement doors due to a fire. From measuring to install (including the technician suggesting a better colour than the original order), couldn’t have been happier. Prompt, efficient, courteous service.
As a realtor, I would not hesitate to recommend to my clients and friend.

Mary Beth Kelly

Approximate cost of services:
$1,287.00
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Company Response

Hi Mary, we are sorry to hear about the fire accident, and we hope everyone is safe now. It is a pleasure serving your home with one of our new Phantom Screens. Stay healthy and safe and enjoy your Phantom Screens in your new sweet home.

Angela ahchong from Pickering
Angela ahchong from Pickering
2 reviews Pickering, ON
0/10

Check before contracting with this company

Had a back door screen replaced, no complaints, like the product and install person was great! Have a problem with the cancellation policy of withholding the deposit, which is non-refundable, as I learned in a conversation with the company reps in the office. This company needs to revisit this policy, as life happens, and sometimes customers do change their minds and cancel. The service manager offered to give me back half of the deposit, to which I grudgingly agreed. It really stings when they have my money, and I have no product.
For this reason, I would recommend a company with a more forgiving policy.

Approximate cost of services:
$569.00
0 of 1 people found this review helpful.
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Company Response

Hi Angela,
Thank you for providing feedback. We’re glad that you were thrilled with your first screen. It sounds like that experience was worthy of a five-star review!

Unfortunately, it appears you have mis-understood – not just who we are and what we do – but also why deposits are required for any custom-ordered product.

Ontario Screen Systems Inc. is a small, family-owned screen installation company, based right here in Mississauga. We don’t manufacture; we purchase made-to-order screens from Phantom Screens based on homeowners’ custom measurements. Our employees then earn a living installing those screens. When a homeowner pays a deposit, their funds are put toward our purchase of their custom-made products from Phantom Screens. Shortly after you agreed to purchase your custom screen, your deposit paid for its manufacture.

When a customer cancels too late in the process – as you did - it’s too late to stop production of your screen at the manufacturer’s plant. We must still pay IN FULL for your screen. If it’s not installed, that custom-manufactured product may sit on our shelf for eternity, as every home and every doorway is different. Avoiding the risk of loss caused by a canceled custom order is why we take a deposit, as is the case with most any custom-made product. To ensure our customers understand this, our quotations clearly state in bold font “All deposits are non-refundable”.

Regardless, we kindly refunded 50% of your deposit as a gesture of our goodwill. You then thanked our small business by giving us a zero rating, despite that you “…like the product and the install person was great!” In truth, that is what “really stings”.

Kindest regards,
Ontario Screen Systems Inc. Customer Service

PS – Could we have made this review “go away” by giving you the additional payment you were hoping for? Probably. That might even have been your motivation for writing this review. But we prefer to let the public see that we are an ethical business with clear and up-front, written policies who we won’t be held hostage by unfair social media antics. We expect most readers with solid values will understand this. Thank you.

Marci and Jeff Cooper in Thornhill
Marci and Jeff Cooper in Thornhill
5 reviews Vaughan, ON
10/10

Love our Phantom screen

We had our back door replaced recently and our phantom screen that we purchased in 2003 had to go. It would no longer fit out bigger door opening. Plus it was 18 years old - although there was nothing wrong with it. We have always loved phantom screens for how discreet they look. We were not disappointed when the new screen was installed. The new screen looks discrete but beautiful and it has a new and improved locking system . This is a great improvement. The phantom screen lets the air in without taking away from the beauty of our new back door. We did have a bit of a challenge getting in touch with someone at the dealership and after that it did take 3 weeks to get someone to our house. Once the measurements were completed, it was another 6 weeks before it was installed. I guess they are very busy. It was worth the wait. I love everything that it adds to our home

Approximate cost of services:
$700.00
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Company Response

Hi Marci and Jeff, 18 years are quite a lifetime, and we are happy that you have chosen us again for your new door. Also, we thank you very much for your patience during these unprecedented times. We appreciate serving your home with Phantom Screens.

Michelle in Winnipeg
Michelle in Winnipeg
0 reviews Winnipeg, MB
0/10

Do not like being ignored!!!

I've been trying since April to get one of these screens, been given the run around, dealers chose that they didn't want to sell me one, some didn't even take the time to reply to my emails!!! I am very disapointed, wanted one of those screens. I am in a wheelchair and seemed like it would have been less cumbersome than a screen door! Toronto gave me North Bay and Sudbury as my dealers, both were tried and refused my business. Sent another email request to Toronto.... still waiting!!! Good luck!

Approximate cost of services:
$0.00
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Company Response

Hi Michelle, as we talked by phone, we apologize for any inconvenience. A Screen Expert will connect again with our dealers in your area and come back to you as soon as possible. Also, if you want to hear from us immediately, please, call us at (905) 624 0824, Monday to Friday, from 8:30 AM to 4:00 PM, and we'll be happy to support you by phone. Thank you very much for considering us for your home.

Private User
Private User
Private User reviews Hamilton, ON
10/10

I love my new Phantom Screens

We have double French doors that open onto our deck. We had a set of invisible screens from another local company that were very problematic though not that old. My daughter had Phantom Screens installed in her home this past spring. After I saw those with the new quick release latch I knew we had to replace the screens we had. I am so glad we did!! Mike did an awesome installation even though it was a more challenging job. He took his time, cleaned up and explained how to use and maintain the double screens. We just couldn't be more pleased!

Approximate cost of services:
$1,300.00
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Company Response

We're glad that you and your daughter are happy with your new Phantom Screens. Thank you for your kind words and for choosing us for your home. Thank you so much!

Rose
Rose
0 reviews Kitchener, ON
0/10

Beware Do Not Purchase

We have cats and since it is not sealed the cat escaped the bottom. I was sick with losing him. Had I known the screen is not sealed all around i would have not purchased.

Approximate cost of services:
$1,000.00
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Company Response

Hi Rose, we love animals, and we're very sorry to hear that. Phantom retractable screens are intended for insect and solar protection, added privacy and energy conservation (only to mention some of the benefits) and should not be utilized as a pet retention system. Also, the fact that the mesh sometimes comes out of the tracks is a Phantom Screens safety feature that prevents damage in extreme weather conditions and injuries if someone accidentally walks into the screens. Here is a video where the CEO from Phantom Screens explains more about the feature. Phantom Screens - Mesh Comes Out of Tracks - Phantom Screens Ontario: www.youtube.com/watch?v=_gzBeptZ9iA . Also, if you have any questions or concerns, please, call us at 905.624.0824, Monday to Friday, from 8 AM to 4:30 PM, and we'll be happy to help you.

Thank you, and we wish you and your cats be safe and well.

Phantom Screens Ontario Customer Service

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Phantom Screens / Ontario Screen Systems Inc.

Phantom Screens/ Ontario Screen Systems offers a beautiful alternative to traditional insect screens. Manufactured in Canada, Phantom retractable screens disappear when not in use and come in a variety of colours to match virtually any décor, all while blending in perfectly with door trim to maintaining the home’s architectural integrity.

These screens can be cover all window types including casement, awning, single & double-hung, sliding and tilt ‘n’turn windows.

They are also customized for double french doors, swing in swing out doors, sliding doors, and oversized doors.

Motorized retractable screens by Phantom provide insect protection, climate control and solar shading without blocking your views.

Visit https://phantomscreens.ca/ and talk to a Screen Expert today.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
All of Phantom Screens, including retractable screen doors, windows and motorized screens
SERVICES
Our trained installation technicians and the Limited Lifetime Warranty ensure that Phantom Screens last a lifetime.
BRANDS
Phantom Screens, Phantom retractable screens
STYLES
PHANTOM DOOR SCREENS - Ideal for single doors, double-French doors, in-swing and out-swing doors, sliding glass doors, garden doors, tilt 'n' turn doors, oversized doors. For more details, please visit https://phantomscreens.ca/conduit/retractable-door-screen PHANTOM WINDOW SCREENS - suited for casement windows (in-swing and out-swing), awning windows, single-hung and double-hung windows, tilt 'n' turn windows, horizontal sliding windows. For more details, please visit https://phantomscreens.ca/conduit/retractable-window-screen PHANTOM MOTORIZED SCREENS - Motorized Screens cover all large application types, including balconies, porches and verandas, folding walls, picture windows, Roman archways, garage doors, large glazing applications. For more details, please visit https://phantomscreens.ca/conduit/wall-screens
SPECIALITIES
Once you've made contact with us at Ontario Screen Systems Inc., we will talk to you about your requirements and ideas you have. We’ll then take detailed measurements and prepare you an estimate. We'll also schedule an installation date with you. Depending on how many doors and window screens you order, most installations are completed within one day. However, before we schedule an installation with you we will take into account any manufacturing lead times when ordering your screens. There are a number of installation options for our large opening (manual and motorized) screens including fully recessed and surface mounted and so the time taken for installation will vary for every project. Our door and window screens, as well as our screens for large openings are professionally installed by Phantom-trained installers who will treat your home with care. Call us today and experience Phantom Screens.
WEBSITE
http://www.phantomscreens.ca
YEAR ESTABLISHED
1994
NUMBER OF EMPLOYEES
42
PAYMENT METHOD
Visa, Mastercard, Cheque & Cash
MEMBERSHIPS
ACMO, BILD, CCI, CSC, MBOT, RCC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.