Phantom Screens / Ontario Screen Systems Inc.

I emailed Phantom Screens on Tuesday, Susan called me on Wednesday and Mike Campbell provided a service call the following Tuesday. May 2007 single, patio retractable screen installed but over the past 18 months the magnet has not been holding in the breeze and the door snaps open. Mike installed a second magnet inline with the first so it looks tidy and professional. He tested it and asked that I also test it. There was no mess and Mike was very personable and professional. Thank you to Susan and Mike for great customer service and my satisfaction.