THE PRODUCT: This installation was to replace the previous off-brand retracting screen doors that were breaking down. Once the doors were installed the quality difference was immediately apparent and is absolutely worth the extra cost. The doors open and close easily with only one hand, have less frame and more screen space, and a sturdier screen that is more resilient to accidental collisions with pets and people.
THE SERVICE: When I first booked the Phantom screen installation, I was unaware that construction was also scheduled for the exterior of my condo townhouse. The Phantom installer and construction company worked together amicably on the best approach and, although the Phantom installation was delayed, it was the best solution. It allowed for the highest quality of external repairs and avoided construction debris affecting the new screens and tracks. To complete the job, the Phantom installer made 2 additional visits without complaint or extra fees.
This is a quality product and with exemplary professional services. I will use this company again if I move to a different house and recommend them to anyone considering retracting screens.
- Company Response
Thank you for your kind words and your patience during these unprecedented times. We're happy that our work with your construction company went so well. We're always here to support you! Thank you very much for choosing us for your home, and we wish you great times with your new Phantom Screens.