A/C problems: hot upstairs, cold down
We live in a house built in 1950 that has two extensions added in the 1980s. Our A/C seemed to be working, but we had very poor circulation to the upstairs. We were wearing sweaters downstairs in order to get the upstairs slightly lower than outside temperatures. Sleeping upstairs at night was almost intolerable.
I called Premi-Air based on reviews from this site. Talking the situation over with Bob on the phone, I decided to sign up for their annual heat and A/C maintenance plan, which would cover cleaning the A/C and blower system in the short term.
The Premi-Air technician showed up and after looking around showed us that the air return from upstairs was a trickle and that the overall air returning to the blower was almost as cold as the air going out. We went from room to room closing off vents and returns until we could see warm air returning to the blower and cold air coming out quite well from the vents upstairs. The problem is now solved! Our house is a consistent temperature and very comfortable. No extra charge was made for the time of walking us through the airflows of the house.
I look forward to the future maintenance visits.
- Approximate cost of services:
- $300.00
- Company Response
Hi Greg,
Thank you so much for your kind review. We always try to thoroughly inspect every system to make it work its best. We are not satisfied with technicians who can just diagnose and fix equipment problems, rather we train our technicians to analyze the entire system and identify ways where we can maximize the efficiency of the entire heating and air conditioning system. I am really glad that you were able to experience first hand the benefits of this approach. I really appreciate that you took the time to share your experience with Homestars and let people know that we go the extra mile. Our goal is to achieve a 10 rating from all our customers indicating 100% satisfaction. Please let me know what we could have done to earn a 10 rating from you. You can call me at the office anytime at 416-781-1054 ext. 23.
Thank you so much! Joe Simon