Adt Protectron - Out of Business

I had originally been a Voxcom customer since 2007 and all my original alarm hardware was installed by them back at that time.

When Reliance Protectron bought them out, we decided to stay with them for simple convenience. Over the years, I grew dissatisfied with our system and the monitoring because we had a few false alarms that couldn't be explained and other times the motion sensors would fail to go off for as much as 10 minutes. I didn't blame them, I assumed it might be the older alarm system at fault.

However... I decided to cancel the monitoring service and just run the alarm system as a stand alone deterrent, (which a previous tech of theirs told me I could do over the phone). We were also planning to cancel our home land line and just use cell phones since it was becoming a useless and redundant bill or us to pay.

When I tried contacting Reliance Protectron customer service, I was firstly on hold for a very long time. When I finally talked to an agent, I could hardly understand her due to the foreign accent. (I had never had this problem when talking to their monitoring service reps in the past). This rep told me I was under contract until 2014... Strange words to my ears, as I have never signed or agreed to a contract with this company. I had simply been passed off as a customer from Voxcom and any contract with them would have been expired years ago for the equipment we had. I asked to speak to a manager and she put me on hold for another long period..

The next lady I talked with could speak english a little better but still had the same accent and a bit of a snotty attitude. She told me that back in 2011 we had agreed to a 3 year contract with them in order to receive a $2 dollar a month discount on our bill... This was of course ludicrous, I couldn't believe my ears. I asked her to produce the contract that I knew didn't exist. She said it was verbally agreed to and that's legal. I then asked her to produce the recording of my voice agreeing to it. She put me on hold for another long time and came back eventually only to tell me that she can't pull the recording because it's not a good enough reason too... Wow, extortion at it's finest. I can only imagine how many vulnerable people would have given in to this junk to avoid the confrontation. I kept telling her that we have no contract and that the supposed script she said they have is fabricated and has no legal value. If they don't cancel my service, I will stop payment on my credit card and if they try to bill me for a cancellation fee I would sue them. The fee she wanted was $278 by the way. For a contract they fabricated out of thin air and they never provide any hardware or equipment for...

I kept asking to speak to a manager higher up to resolve the problem. She told me that her manager would just tell me the same thing. I insisted on cancelling with NO penalties and she eventually agreed. She did however, say she had to have a 30 day notice so I was only going to get a 30 day refund for what they billed me already. I probably should have argued for immediate cancellation too, but I was so angry I just gave in and had to get off the phone to walk off the steam.

Take my advice, avoid this company at all costs. Even if they do have good people working here in country the foreign customer call service they use is inexcusable. Even if the CEO called me with a personal apology, I don't think I would ever give them my business again. This kind of verbal contract extortion should be an illegal business practice if it isn't already.