Rcc Waterproofing

Waterproofing
Toronto ON M3N 1V7
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HomeStars  >  Waterproofing in Toronto  >  Rcc Waterproofing  >  Basement waterproofing
Jen in Toronto
Jen in Toronto
6 reviews Toronto, ON
6/10

Basement waterproofing

We had a minor leak in our basement. Called RCC, who came quickly to give us a quote for internal waterproofing with a sump pump. They started the work a few weeks later. Instead of installing a sump pump, the crew recommended connecting the weeping tile to an existing floor drain. Not knowing any better, I agreed and the work was completed. Less than two weeks later, during the very heavy rainfall in Toronto, not only did the waterproofing in that room fail (all the concrete above the weeping tile was soaking wet), but water came up through the floor in another part of our basement which has never leaked before. None of our neighbours had this problem.

I called RCC who were understandably busy and after a few days they sent someone out. He was really nice and answered our questions. He tested the floor drain and confirmed that it was not blocked. It seems that the water came up either from the storm sewers (and therefore the weeping tiles connected to it) and from the ground because the water tables were so high from the huge rainstorm. We were told that there's nothing that can be done in a storm like that.

Overall I can't give a higher score because we were not told about any of the risks before we agreed to spend this much money. Their website and sales staff promise dry basements - I now know that there is no such thing as waterproof.

Approximate cost of services:
$3,000.00
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Company Response

Sorry Jen you did not get a response back as quick as you wanted. This was a very big record storm that we had and it was difficult to be as quick as we would like to be. We received over 1000 calls in a day. Most ever! But I understand you have been contacted. I reviewed your contract and we did not charge you for sump pump. We gave you option to save money on not doing one if not necessary. I see through your other reviews you have had drain problems .You used Drain Works and were not happy as well. I know their work and they are great. Dont know if you ever fixed your drain problems as you did not mention that to the crew when they were there. We are here and our warranty is better than any guarantee or relationship you will ever have in your life.
You need service and you will receive it as you are a customer.
Thanks for the 1 on the review scale for just not calling you back and trying to save you money. That hurts.
Sincerely,
Tony Romanelli
President
RCC WATERPROOFING

Previous versions of this review:

Jen in Toronto
Jen in Toronto
6 reviews Toronto, ON
1/10

Basement waterproofing

We had a minor leak in our basement. Called RCC, who came quickly to give us a quote for internal waterproofing with a sump pump. They started the work a few weeks later. Instead of installing a sump pump, the crew recommended connecting the weeping tile to an existing floor drain. Not knowing any better, I agreed and the work was completed. Less than two weeks later, during heavy rain, not only did the waterproofing in that room fail (all the concrete above the weeping tile was soaking wet), but whatever they did caused water to come up through the floor in another part of our basement which has never leaked before. None of my neighbours flooded and I live on a hill, so this really shouldn't have happened. I called RCC to try to arrange repairs and still haven't heard back. I'm starting to worry about this 25 year guarantee - doesn't do much good if you can't get in touch with anyone there. Will update this review when/if I hear back from them.

UPDATE: I did just receive a call from RCC and was told that I shouldn't expect the system to work when it rains as badly as it did. Not the answer I was expecting. The person I spoke to is escalating my complaint and I am now waiting to see if they will send someone over. To be clear, we did fix our drains and the techs were told about all of that - they tested the drain and it drains just fine. Also, not putting in a sump pump didn't save $$ because the city will reimburse for it. The '1' is for the waterproofing system failing, not because I had to wait a while for a call back during a high volume time. If RCC finds a solution to my water problems, I'm happy to change the rating.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Better customer service, even in an emergency. I shouldn't have to leave messages daily to get a call back.