Rcc Waterproofing

Hired RCC to do external basement waterproofing in June based on recommendation from a friend/neighbour. The job included the removal of a stairwell to the basement, bricking in of the door, and installing new window wells. Initially impressed with sales person but multiple issues ensued. Did not warn us that removal of door frame would leave edge of window completely open. Workers' extremely foul and misogynistic language regularly overheard by myself and kids. Provided that feedback to RCC and impressed they seemed to take it seriously. Foreman later called to apologize and asked why I hadn't told him while they were still there working but he never introduced himself as a foreman so how would I know to do that. Said he would come the next week to seal the window but never showed despite continuing leakage. Upon request, sales person returned and I pointed out small damp area at base of removed door on inside but still blamed it on unsealed window. We sealed the window ourselves and dampness continued. Sent another email to sales person who was away but didn't hear back from him or anyone else ever. We later discovered there was a hole still at the base of the removed door that was hidden by loose cement remnants from filling door. Sealed that ourselves as well. The company was extremely responsive in calling to demand our final payment and threatening to send it to a collection agency despite above concerns. Dirt outside of removed staircase has now sunk significantly exposing the bottom of the window well metal and approximately 12 inches of the window well tubing. Foreman came back to look at how much additional soil and gravel would be needed to fill it approximately 4 weeks ago and he absolutely insisted on coming the following Saturday despite my concerns we could not be there while the work was being done. They still haven't shown to complete this "included" feature of their contract either.