Rcc Waterproofing

Chris I and his crew did a great job. They were here for 3 days on time every morning and worked hard throughout the day. They were respectful of the house, trying to minimize the dirt and dust as much as possible and did a great job. I'm very pleased with the finished product.

There ended up being considerable more labour involved as the amount of concrete that needed to be removed was much more than anticipated. Although this should have increased the price of the job substantially, Chris I maintained the original quote and I was not charged any additional fees.

Would highly recommend.

I had a number of quotes from a number of waterproofing companies and, after looking at the quotes and the proposed work, I found RCC's solution to make the most sense, even though it was the most expensive.
I had great communication with RCC leading up to the job, and RCC seemed to do a very good job when waterproofing 1/4 of my house.
Fast forward 1 year. RCC never came back to re-level/tamp my soil. I had 1 sinkhole. I ended up having my back yard redone, so that was sort of addressed (I hope) when the work was done.
Fast forward 1 more year. I have a contractor over to replace my rear door and fix the threshold. My threshold is rotting. He says that it's because the waterproofing wasn't caulked by RCC and water's pooling at the base of my door. One of his workers, who had worked for RCC in projects in the past, agreed that the job wasn't finished properly. I had to pay my contractor to fix the threshold and seal the waterproofing.
Since RCC offers a 25 year (I believe) warrantee on their work, I contacted RCC about this. Also, there was a piece of crappy looking mud/concrete that they slapped on the house that always looked sloppy. I spoke to someone at RCC, gave my #, no one called back.
I called a week later and was forwarded to some guy. He was pretty rude. He ended up forwarding me to my project manager. I left a message. No call back.
I've just emailed them again about the problem so I can get their opinion and be reimbursed for their sloppy work. We'll see if this gets resolved. If not, I may have to take them to small claims court.
And just a word to the wise: the person who worked for RCC in the past told me that RCC just contracts out. i.e. they hire non-RCC people to do their work. And he said that RCC is known for crappy post-work customer service and for being sloppy.

The RCC team is very responsive and competitive. I have used their services now for three different homes that were wet and musty. In two cases, the waterproofing was done on the inside and the third job was done on the perimeter of the house. All of the basements are now very dry and have no musty smell. The job is done on time and exactly as quoted. The team is a pleasure to deal with and any unforeseen problems (tree stumps) are dealt with without skipping a beat and impacting me. I would not use any other company.

Suprise, this company called and showed up when they said they would. Unlike others I had called. Justin Stokes was my first contact who explained all the details of the job including the time frame and the cost. The crew was wonderful explaining what they were doing and why. Everything was done in the time frame they quoted. Everything was cleaned and in better shape then when they started, even a follow up to ensure my satisfaction. Would recommend this company in a heart beat.

We discovered water damage in our basement and found the source to be cracks in the foundation cement wall. We found RCC Waterproofing's ad in one of the mail flyers and a friend also recommended them. In one day, with little disruption, RCC workers dug up the area by the outside wall, sealed the cracks and put everything back together....no leaks since. They were very professional and I'd certainly use them again.

Jamie Hallett is professional and knowledgeable. He provides practical solutions and doesn't look to maximize a waterproofing job. He listens and then recommends reasonable step solutions where appropriate.

We did one side of our house with a full external job. We have been very happy with the results so far. Reliable and timely work by Jamie and his team.

After getting other quotes to repair 2 cracks in our foundation, I decided to go ahead with RCC Waterproofing. Justin Stokes arrived at my house to assess the situation and provided the best solution. His crew arrived on time and were pleasant to deal with. They were efficient, worked very hard and cleaned up nicely afterwards. No wonder this company has been going strong for nearly a century! I am now at ease knowing that the repair is guaranteed for 25 years and highly recommend RCC Waterproofing for your waterproofing needs. Keep up the great work guys!

I called RCC and received a call from Justin Stokes promptly. Since I don't live at the property where the work was being done, Justin went over there himself and called me once he examined the situation. He was knowledgeable and direct about what had to be done. Everything was written down on a contract in detail. I gave him the "go ahead" and then he advised me as to when the company would be arriving to do the work. When the men finished the job, the site was pretty clean. Best of all, the waterproofing worked and I have a dry basement. I even called Justin to tell him how pleased I was. I would definitely use RCC Waterproofing again on one of my other houses.

Hired RCC.. Justin Stokes was prompt in arriving and helpful with diagnosing the problem. That was followed up with the crew that arrived and completed the work in an excellent and professional manner.

I would recommend RCC to anyone in the future with similar issues.

From the minute we called RCC until today we have had friendly, fast, and professional service. When Danny showed up he was able to tell us what needed to be done, how they were going to do it, and how much it would cost. When the crew showed up to do the job they were friendly, efficient, and knowledgeable. The work of fixing our leaky foundation was done quickly and the clan up was perfect. We would highly recommend them and would call them again if needed. P.S. Basement is fry and the work came in right on budget