Rcc Waterproofing

Paul and his crew did an exceptional job. They were punctual, professional, and efficient.

I had concerns if the excavation will cross into my neighbour's property line. Paul and his crew accommodated my request and cut the concrete just millimeters from my neighbour's property line without cracking the concrete. Talk about skill!

From excavation to clean up, the level of professionalism, care, and pride of workmanship from the crew was phenomenal.

Rick Deagazio was thorough when explaining the project specifics.

Rick measured the basement heights, analyzed the problem, then explained to me what had to be done and why. Rick's thoroughness during the estimate gave me the confidence that RCC is the real deal.

The written estimate was designed a lot better than the competitors. From the hand-drawn diagram of where the excavation will take place, to the type of equipment that needed to be used---those details show me that RCC has waterproofing down to an art.

This job was completed on November 2015. A long overdue review!

Keep up the great work.

RCC Waterproofing did a fantastic job waterproofing my basement. Chris G, Bruno and their team came in and did a full basement waterproofing on walls that needed a lot of repair. They were very careful around the gardens and in close quarters and their clean up was amazing. I waited for 3 months before making this review to ensure there were no surprises - my basement is bone dry and we are very happy. Thank you RCC Waterproofing!

I have been using RCC exclusively for the past 15 years and happily recommend their services when asked for referrals. They always respond quickly to phone calls and e-mails and never fail to complete their work in a timely manor. Great service and value.

I called RCC after reading several other positive reviews and being referred by friends that had great experiences.  I had the pleasure of meeting Jeff who came over to my house to give me a quote for an interior waterproofing.  He was very professional and listened to all my concerns and explained how everything would be done start to finish making sure I understood and also answered any questions I had .  When the installers arrived they were very courteous and professional.   When they were finished they took the time to clean their work area thoroughly and explain the finished work to me and how it worked making sure I was satisfied.  I would like to thank Jeff and the installing team for making me feel comfortable and addressing my concerns through the process.  Look forward to doing business again in future.  Thank you 

Chris

Great service from beginning to end, explained the job before starting , and finished on time not leaving mess behind. Workers were very friendly and haven't had any water in my basement since.

Unfortunately the fix they suggested for my damp basement turned out to not have been the cause of the issue. I spent $5,000 on having the side of my house dug out, and new weeping title installed. However, in the next rain storm the basement flooded, exactly the same as before. Long story short, the issue ended up being with the roof, and the water was running down in between my bricks into the basement. Obviously I was gutted about spending that money, however, at least I have added new weeping title that should help in the future... wrong.

Fast forward another couple of months and the basement still isn't dry, and upon closer inspection it is due to the basement slab only being an inch thick. this mean digging up the slab, and laying a new one, however, this is going to be lower than the original one, rendering my lovely new weeping title useless.

In essence I spent $5,000 on a useless procedure, a band aid as it were, on a terribly deep wound. Industry experts should be able to diagnose the issue, not take a shot in the dark and costing me $5,000.

I would not hesitate to recommend Rick Deagazio - he is professional, extremely knowledgeable and a pleasure to deal with. He will provide an honest assessment of what the issues are and what needs to be done to remedy the situation. I trust him to provide sound advice and would recommend him to family, friends and clients.

My basement was constantly leaking from the pipes and water was getting into my basement, a friend recommend this company and I first spoke to Richard Grieg, who was a very nice guy and gave good advice in what to do. The workers were very polite and got the job done. I definitely will be recommending this company to family and friends

Chris I and his crew did a great job. They were here for 3 days on time every morning and worked hard throughout the day. They were respectful of the house, trying to minimize the dirt and dust as much as possible and did a great job. I'm very pleased with the finished product.

There ended up being considerable more labour involved as the amount of concrete that needed to be removed was much more than anticipated. Although this should have increased the price of the job substantially, Chris I maintained the original quote and I was not charged any additional fees.

Would highly recommend.

I had a number of quotes from a number of waterproofing companies and, after looking at the quotes and the proposed work, I found RCC's solution to make the most sense, even though it was the most expensive.
I had great communication with RCC leading up to the job, and RCC seemed to do a very good job when waterproofing 1/4 of my house.
Fast forward 1 year. RCC never came back to re-level/tamp my soil. I had 1 sinkhole. I ended up having my back yard redone, so that was sort of addressed (I hope) when the work was done.
Fast forward 1 more year. I have a contractor over to replace my rear door and fix the threshold. My threshold is rotting. He says that it's because the waterproofing wasn't caulked by RCC and water's pooling at the base of my door. One of his workers, who had worked for RCC in projects in the past, agreed that the job wasn't finished properly. I had to pay my contractor to fix the threshold and seal the waterproofing.
Since RCC offers a 25 year (I believe) warrantee on their work, I contacted RCC about this. Also, there was a piece of crappy looking mud/concrete that they slapped on the house that always looked sloppy. I spoke to someone at RCC, gave my #, no one called back.
I called a week later and was forwarded to some guy. He was pretty rude. He ended up forwarding me to my project manager. I left a message. No call back.
I've just emailed them again about the problem so I can get their opinion and be reimbursed for their sloppy work. We'll see if this gets resolved. If not, I may have to take them to small claims court.
And just a word to the wise: the person who worked for RCC in the past told me that RCC just contracts out. i.e. they hire non-RCC people to do their work. And he said that RCC is known for crappy post-work customer service and for being sloppy.