Please read all reviews before making a purchase
Please dont waste your money in this company. Please read all the reviews before you make a purchase.
I asked the manager of the store about the return policy of the mattress before I buy it. I bought it for my father (who had 3 lower back surgeries). My father only used the mattress for 1 week and the doctor ordered a special mattress and bed for him. The manager said your father has100 days to try it, no problem if he doesnt like it, we can do something if he doesnt feel comfortable using it. He didnt give information about no return policy and exchange only. The customer service treated me so bad and they yelled at me. After trying so hard and pushing the customer service, they accepted refund of the mattress but the manager of customer service said I have to pay %25 of the total price. I am a student and my parents are with ODSP. Financially we are not stable. The customer service manager said the no return policy is written in the receipt and in the small red envelope they provided to me when I paid for the mattress. He is wrong and I went through the receipt and the red envelope, but I didnt find a word regarding return policy. Then he said he will call me back. After reading all the documents they provide to the customers during purchase, he called me back and said why I didnt check the website before buying the item as it is written in the small red booklet to go to the website for more details. First of all, they provide the red envelope after the purchase is completed. Second they do not refund any items once you purchase it.I dont have data in my phone and I was not able to access the website even after the purchase. They do not have any computer in the store for customers to access the website for more information. Why the manager did not tell me to go to the website for return policy when I asked him for more details about return policies. He knew that I was not going to buy the mattress for my father with a poor condition. He tried to sell it to me. This 25% should come out of the managers pocket who didnt give me enough information and customer service manager said I should have checked the website. Will they know that its not your mistake but still they try to take money from you. I know a lot of people who complain about their customer service. I have to go to the media and inform everyone how they play with their customers. I will also do a lawsuit to fight for my parents money. Please help me and comment.
- Approximate cost of services:
- $800.00