Soft Surfaces

We've been putting off cleaning our carpets for almost a year since we moved into our new home as we've been hesitant to hire someone who may be "less than experienced" to clean our new zealand lambswool carpets (afraid they might shrink!). I was pleased to discover Fred from Soft Surfaces on HomeStars, liked what I saw with his stellar reviews and thought we'd give him a try. I was instantly comforted by his customer-oriented reception over the phone and felt even better about booking him as a result. I'm happy to report that we were more than pleased with Fred - he's truly "the nice guy"! He doesn't oversell or recommend things you don't need... he just does a great job cleaning your carpets (even your pricey wool ones) and answers your questions openly and honestly. He's 100% clear about his prices up front so there's no messing around when it comes to pay. In addition, Fred clearly paid attention to details by ensuring he wore booties over his shoes and laid mats to protect our floors from his equipment - it's always these little things I notice, but are really important to me as a customer. We'll absolutely be calling Soft Surfaces again for our future floor cleaning needs and won't hesitate to recommend him to our family/friends. Thanks so much for a easy experience, Fred!