Purchased a bedroom suite that was supposed to take 6 to 8 weeks for delivery with 50% deposit, and balance upon delivery. Delivery was 15 weeks later, which we had to accept because they wouldn't give the deposit back. Furniture was coming from Quebec. They were not willing to offer OR negotiate any sort of compensation, nor were they apologetic. Quite the contrary - they were quite arrogant when we complained. To add insult to injury, the furniture arrived and was damaged. The delivery men were the most polite and positive part of the purchase.
- Approximate cost of services:
- $2,300.00
- What could this company do to improve their services?
- Be polite and empathetic at least to their customers. Offer some form of compensation and take responsibility for their manufacuters and suppliers shortcomings - although I'm not so sure in this case that it was the manufacturers fault.
- Any advice to offer fellow homeowners facing a similar project?
- If you feel you're not getting anywhere by phone, go back to the store and make some noise! They'll pay attention to you a bit more....and so will the other customers in the store.
- Company Response
I am not sure who this customer is but I would be happy to talk with her and figure out what we can do. We pride ourselves on dealing with all issues professionally. Please call me at the store as I would like to make things right. Thank you.