I have a large family with a massive laundry turnover. A man arrived from Toronto Appliance Service, inspected the dryer for 20 minutes and reported that he would be calling later that today with a quote, although at the time he was not unsure whether the drum or just the felt supports would have to be replaced. Two days later, and no quote... in the meantime I had seriously racked up my VISA bill on Xmas gifts so a call came through to the effect that the $88 service charge had not gone through! Clearly their accounting department is as miserably slow as their service. Yes, in the end they got their $88 and we had to find someone else to fix the dryer. Their "attentive" repair was enhanced by a stunningly rude "representative" whose ideas on customer service may well have been developed under Stalin.
- Approximate cost of services:
- Company Response
Customer placed service call for noisy dryer. TAS tech showed up in the first week of December 2009 and determined that we needed front felt with glades for it. Our tech collected credit card number from customer but did not authorized it on the spot. When being in the office next morning he was trying to authorize it again – it failed. Our accounting department was calling customer to get different card and/or different method of payment - customer was not available (even though) messages had been left to call us back with payment and for estimate. Finally days later we got hold of customer asking them to pay for service and giving them estimate to repair their dryer. At this time customer advised that, their dryer is already repaired and they don’t need our service anymore. At this point we asked customer to pay for our initial visit that it wasn’t pay for yet. TAS will not order parts if customer will not agree to it and/or if customer does not pay for initial visit. This customer had few appliance companies line up to repair of their dryer. TAS came to diagnose and second company or customer himself repaired dryer after watching our tech taking it apart. TAS is here to service appliances and make customers satisfied but TAS has to charge for its services. There is many customers that get away with payments for completed jobs that is why TAS is protecting itself and take proper steps and actions to prevent that.