Torwin Windows & Doors Ltd

After a long journey of dealing with apathetic door companies who took no effort to follow up and differentiate I happily came across Torwin after a desperate request for a referral from Antique Hardware (hat tip to them).

Antique Hardware rescued me from this nightmare...I had recently hired a craftsman to make me a door, but he decided that I asked too many questions and was insulted that I would not buy a door from him without any samples of hardware to show me. After driving across half the city checking out his recommendations I gave him the thumbs up and he hung up on me. Nice.

So in comes Torwin. Knowing AH to be the premium hardware dealer in the neighbourhood I trusted their recommendation for Torwin and I was delighted by (most of) the experience.

From the initial consultation with Rob in sales who knew his product well, to Nick the project coordinator who was promptly on the job post-sale, to Cassi who followed the order and communicated effectively with me, to Fritz the expert installer they all worked together as a team to deliver great service. There was a hiccup (installer had to come twice due to a miscommunication on one of the hardware boxes with their supplier) but all parties were apologetic and quick to make good on their service commitment.

Project took 7 weeks from sale to install and price/quality ratio was excellent in my opinion. I would use them again in a heartbeat.