Turco Persian Rug Company

Carpet & Rug Retailers
452 Richmond St E Toronto ON M5A 1R2
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Turco Persian Rug Company
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85%

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Reviews by rating (past 12 months)

Reviews for Turco Persian Rug Company

Average customer rating:
9.1 10 (35 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Carpet Cleaning and Stain Protection

A friend recommended Turco Persian Rug, when I spilled a large mug of coffee on my carpet. It was a huge stain and I'm pleased to say that they got most of it out, so that it is barely visible. They also got out stains from regular wear and tear, where other companies have not! Jennifer and Isaac, with whom I dealt on the phone, were incredibly lovely and honest to deal with. Also, the gentlemen who picked up and delivered my carpet back to me were extremely pleasant, helpful and professional. Pick-up and delivery times were very accurate and they called ahead, as requested! I would not hesitate to recommend Turco in the future.

Approximate cost of services:
$192.00
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Private
Private
2 reviews Toronto, ON
10/10

carpet cleaning

We have been using Turco Persian Carpet Cleaning in Toronto for over 35 years, and have never been disappointed. We were first introduced to their service when we returned from Morocco with a Berber carpet. The colour design was magnificent in an Arabic design. When it came time to clean, we were concerned the colours may run. We trusted Turco Persian and the cleaning brought out the colour brilliance even more. Over the years, we have had several carpets cleaned, and have often referred our friends to the company. Recently, we had 2 carpets cleaned, both from the Middle East that needed to be freshened up. I had forgotten to ask about the fringe on one carpet as it was coming loose from the cat scratching. We were so happy when Turco Persian called us and mentioned the fringe was loose, and provided a very affordable price to repair, and secure all the fringe. Discreetly, they mentioned they offer a special (discount) price for seniors without our asking, and we were most appreciative. For more than thirty-five years, we have only known them to be highly reputable, honest company that take pride in their work. It is with pleasure we recommend their carpet cleaning services.

Approximate cost of services:
$100.00
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Peter from Ajax
Peter from Ajax
4 reviews Ajax, ON
10/10

Pick up, clean, and deliver and relay large Kerman carpet

"Ten star rating
We have used the services of Turco Persian Rug Company a number of times over the past 25 years. In April of 2021 they picked up a large Keman carpet. It was returned and relaid in less tan 3 weeks, and looks fabulous. The quality of the work is superb. The pick up/delivery staff and very pleasant and obliging. We recommend Turco Persian.
Issac and Jennifer are professionals and of great assistance.

Approximate cost of services:
$500.00
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Carol from Old Toronto
Carol from Old Toronto
6 reviews Toronto, ON
10/10

The best place in the GTA to clean rugs

I have been a repeat customer for almost 2 decades. As I have kids & dogs; my rugs are always filthy when I send them in to be cleaned. And I have always been thrilled by how beautifully they have been cleaned by Turco Persian. The staff are also fantastic!

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your feedback. We really love kids and dogs here, they keep us in business! We look forward to serving you in the future.

jharleyboomer
jharleyboomer
0 reviews Toronto, ON
10/10

Very satisfied with the results of cleaning and binding my carpet . Will definitely use the company again.

Was recommended Turco Persian Rug Co. by a friend and I am completely satisfied with the cleaning and binding of my carpet. Follow up during the process was courteous and timely. I will use this company again

Approximate cost of services:
$175.00
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Company Response

Thank you for your kind review. We are so glad that your are happy with your rugs and the service your received. We look forward to working with you in the future.

Private User
Private User
Private User reviews East Gwillimbury, ON
10/10

Rug cleaning

I have been a customer of Turco Persian Rug Company for many years. My rugs were purchased while travelling and I have always taken them to Turco Persian Rug Company for cleaning and repairs. Tim and Issac treat me like family. I just picked up two rugs and dropped another off for cleaning and repair (due to a new puppy). I would not go anywhere else.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for the great review!

Johnson
Johnson
1 review Pickering, ON
0/10

Avoid at All Cost

Entrusted them with six rugs, 5 Oriental and one Indian. 4 of 6 were returned damaged or ruined. Company claimed that’s how they were received. Absolutely not!

They suggested they would try and remedy by taking them back. Who in their right mind would trust them a second time. Requested a refund for the 4 damaged/ruined and was told ‘absolutely not.’

So much for ‘customer service!’

Have never posted a negative review before, this is a first and very unfortunate especially with a company that has been around a long time a consistently suggests they have a fine reputation.

Stay away.

Approximate cost of services:
$1,700.00
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Company Response

Hi Johnson in Montreal, we are sorry to read about your experience with us. We identified your order and would like to clarify that yes, you sent in six pieces, however the rug types are actually as follows: one hand-knotted Oriental, one Indian tufted and four machine made (wool). We revisited our inspection photographs (taken upon inspection and prior to any services rendered) and can confirm that four arrived with some or all of the following issues: moth damage, live larva, colour damage, colour dye bleed, water damage and matting - it sounds like these are the four rugs you are unhappy with. The remaining two (Oriental and a 5' x 8' machine made wool) did not have the extensive and pre-existing damage and from what we understand, you are satisfied with our services on these.

While your rugs were in our care, we spoke by phone and you'll recall informing us that your rugs were in storage for some time and you actually couldn’t remember what they looked like. Our offer to share our inspection photographs with you still stands. You are correct that we missed the opportunity to offer an extra repair service (loose thread on binding per your email) and offered to repair it at no charge. Normally we discuss all extra services and charges prior to delivery, in this case our technician only discussed your moth issues, water/colour damage and overlooked the repair job. We apologize and would like to confirm that our offer to repair at no charge with free pick up and delivery still stands.

We cannot justify a full refund on the four rugs with pre-existing damage, because we are not responsible for the pre-existing damage. Your rugs were returned to you clean, sanitized and moth-treated. They were much improved compared to the condition they were in upon arrival – and compared to our inspection photographs. Unfortunately, we cannot reverse water damage or moth damage unless you are interested in extensive and costly repair work, however we would never recommend this expense for machine-made rugs.

GE in East York
GE in East York
2 reviews Toronto, ON
10/10

Area Rugs Cleaned & Repaired

Based on a recommendation from a family member I contacted Turco Persian for service. As a first time customer I was very pleased with the end result. My area rugs look brand new.

In contrast to companies I've used in the past Turco Persian's delivery men took the time to roll out the area rugs. They also moved some very heavy furniture items back into place for me.

Pricing is fair and their repair and cleaning service is second to none. My thanks to Turco Persian.

Approximate cost of services:
$980.00
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Company Response

Thank you for this nice review!

bfischer in Toronto
bfischer in Toronto
1 review Toronto, ON
10/10

Persian carpet cleaning and repair (gift from Grandma)

We have a treasured Persian carpet that was given to us by my Grandma. It needed cleaning and a small tear needed to be repaired. Isaac looked after this for us. He's the best. Can't even tell where the tear was.
We are very pleased.

Approximate cost of services:
$600.00
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Company Response

Thankyou for taking the time to submit this review!

DR, Vaughan
DR, Vaughan
4 reviews Toronto, ON
10/10

Top Notch Carpet Cleaning with Well Organized Friendly Staff

Excellent work done on cleaning two of my silk bamboo rugs (dog puke is not easy to get out). Super friendly, well organized staff and quick turn around time. I called for service and they came to pick up the rugs within two days. I had my rugs back within a week with updates and a short delivery window with a phone call when on route. I've cleaned my rugs before (somewhere else) and Turco surpassed all of my expectations. My rugs look brand new! I highly recommend this company. Pricing is fair and the quality of their work is second to none. Thank you so much :-)

Approximate cost of services:
$350.00
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Company Response

Thankyou for writing this review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Turco Persian Rug Company

Turco Persian Rug Company has been operating from our original downtown Toronto location since 1906. An Armenian family-run business spanning four generations, Turco Persian continues to provide and redefine unique, honest and premium service.
What we offer.
Specializing in the cleaning and restoration of all area rugs, from antique collectables to machine-made mats, Turco Persian offers in-home carpet installation, repair and cleaning, as well as upholstery cleaning services. Our team of employees is knowledgeable, dedicated and highly trained.
We are also experts in sourcing and maintaining decorative hand-woven rugs for homes and businesses, offering the best in craftsmanship and design from around the world. In fact, we’re home to one-of-a-kind antique rugs ranging in age from 80 to 350 years.
With over 5,000 collector items and a growing contemporary collection, our onsite gallery showcases Zeigler, Tabriz, Qums and modern Tibetan styles among others, including European tapestries dating back to the second half of the 16th century.
Rug Cleaning Specialists
We care for your rug like it’s our own. That includes treating tricky stains by hand, and rewashing your rug until we see the best result.
We only use fresh water, air drying, and biodegradable products, so your rug is always in good hands — in fact it never leaves them.
Cash and Carry Drop-offs
Bring your rugs to us and save 20% off the cost of cleaning. We always have plenty of free parking onsite and will carry in your rug for you upon arrival.
Drop-off Hours: Weekdays: 8 am - 6 pm | Sat: 9 am - 5 pm
Pick-up and Delivery
Have our experienced delivery team pick up and deliver your rugs at no extra charge. For a small fee, they will move your furniture in order to remove or relay your rug. Contact us to make arrangements.
In-Home Carpet Cleaning
Our experienced technicians are equipped with a state-of-the-art truck-mount, hot-water extraction system to quickly and efficiently clean your wall-to-wall broadloom. We always send a team of two to move furniture quickly and perform the most thorough cleaning.
Call us today to book your next in-home cleaning service. We’ll even come to your home for a free estimate.
In-Home Upholstery Cleaning
Our specially trained technicians are highly skilled, and equipped with state-of-the-art portable water-extraction machines specifically designed for intricate upholstery cleaning. You can trust us with all your furniture.
Other Services
• Du Pont Stain Guard carpet protection, allowing easier cleanups and a longer life for your rug
• Deodorizing and disinfecting Enzyme treatment for urine stains and odour
• Moth treatment
• Allow 8-10 business days for cleaning and an additional week or two for repairs.
Our repair services include:
• Binding
• Alterations
• Re-latexing backings
• Sewing sleeves for wall hanging
• Reinforcing weak areas
• Replacing and removing fringe
• Colour correcting
• Blocking
• Wool binding
• Invisible re-weaving
• Lock stitching
• Patching

CATEGORIES
Carpet & Rug Retailers, Carpet & Rug Cleaning & Repairing, Drapery & Upholstery Cleaning, and Carpet Installers
SERVICES
Area Rug Cleaning, Repair and Rug Restoration with Free Pick Up & Delviery, In-Home Carpet Cleaning & Repairing. In-Home Upholstery Cleaning
STYLES
Turkish, Chineese, Tibetan, Persian, Afgan, Indian
WEBSITE
http://www.turcopersian.com
YEAR ESTABLISHED
1906
NUMBER OF EMPLOYEES
0
PAYMENT METHOD
Visa, Mastercard, Debit, Cash, Amex
MEMBERSHIPS
ARCS, FCIO, TBT, CUCI, CFIB, BBB, CADA
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.