The short story is that the box was missing a part. The long story is that it has now been 3 months, I have made 23 calls into their customer service line at a minimum of 30 minutes per call. Wrote 3 letters to their customer cares department with no responses. 5 scheduled full day appointments (had to take off time at work) with no technician showing up or calling. Finally 6th time technician shows up but with wrong part. Had to pay my installer again ($700 in total bills now) to come to explain to the Whirlpool technician which part is missing. Tweeted my rage and finally now getting "responses" but no fix in site. I have never dealt with a company with worse customer service skills. Company does not stand behind their products, don't waste your money it will lead to heartache!
- Approximate cost of services:
- $1,300.00