Whirlpool Canada

I bought a top of the line kitchen oven from IKEA for my kitchen that was being renovated. Our contractor damaged a door latch so I called Whirlpool Canada to have it replaced. They sent a technician who charged me over $100 to tell me that the door latch needed replacement, even though that was the whole reason I called. Door latch only was replaced after a second visit. A Toronto Appliance Service technician came to our home, waited outside the house for 15 minutes and then rang to have the part replaced in 15 minutes. I was charged for a full hour of work. Had to call them to ask for a refund. Horrible experience, never buying an appliance again from IKEA or with the Whirlpool brand.