Alex, of Toronto Fence, responded to my email request to quote within 24 hours, indicating a proposed price and date for the work. I had described the work and provided a picture of the fence and gate he was to replace, so he could reliably quote on the job. Alex committed to perform the work within a week of his quote, but he had to delay his scheduled arrival by three days because of bad weather. Alex phoned me three days before the initial start date to inform me that he would have to delay the commencement of the work by three days. Alex then sent me an email with the terms for his conducting this work, which included my commitment to maintain social distancing while he completed his work. Alex’s email was well written and clearly expressed his concern for the health of his workers, his customers, and the community at large during the 2020 COVID19 crisis. Alex was also careful to confirm to me that he would require water and electrical for his work, which gave me an opportunity to turn on my outside water and set up my hose, because I had not yet de-winterized this set-up after the winter.
On the day he began the job, Alex and his crew arrived at the time he had promised. Alex phoned me on my cell to clarify my wishes regarding certain specifics for the work, and he was very accommodating. During construction he would ask me certain questions by phone, and would allow me to inspect the work, while he social distanced. On completion Alex again allowed me to inspect the work, while he social distanced. I asked Alex to make one minor change to the finished product, which he happily performed. I would highly recommend Alex and his company, Toronto Fence, for any work and I will certainly use him again if I have a need.
- Company Response
Thank you for your business