Goemans Appliances

Update March 22nd: I would like to update that 'the top levels of Head Office" have allowed us to use the full credit towards our purchase and have apologised. Thank you Head Office for making things right.

Review from March 21st: Like the others, we too were deceived about the Goeman's GSPP 4 Year extended warranty, but it is the way Goeman's dismissively handled the situation that disturbs me. First, the salesperson who sold us our fridge in 2012 implicitly told us the price of the warranty could be used on ANYTHING in the store at the end of the warranty period (fast forward to now), making it essentially free if it was not used. We'd be stupid not to get it, right? My husband and I both remember asking the salesperson to confirm the full credit several times as we are not the sort to waste money on extra warranties. Secondly, the GSSP documentation at the time of purchase was also misleading in not fully disclosing the 25% price limit upfront, but rather had this very important fact buried in the terms. This has since been updated, I believe to comply with the Canadian Code of Advertising Standards. Thirdly, when we brought this up in store last week (we were looking to use our in-store credit on a vacuum), an employee looked up the salesperson's name who sold us the warranty and then told us there was a reason he was no longer an employee at Goemans, insinuating this employee was notorious for deceiving customers. When I reached out to Goemans with these facts, I was shocked at how dismissive they were. They basically just referred me to the current GSSP documentation, clearly not having read my email. Again I asked for a response to my actual issues andwas told "I do apologize on behalf of the salesperson (currently no longer with our company) and the miscommunication of the program to you during the original purchase 5 years ago. Further discounting is not possible with our current system setup under the rules of the plan. All customers redeeming their plan have the same rules and guidelines that are being followed." I was not asking for a discount. I was asking for my full credit to be applied towards the purchase of a vacuum. While I appreciate that purchasers must follow rules and guidelines, Goemans does not take responsibility when its employees and documentation does not meet "rules and regulations" essentially making a mockery of the founders mission statement: "Character Matters. All of our actions are driven by our unwavering commitment to our core principles of knowledge, integrity, and respect." All this, to save $146.75.

I have had a terrible experience and would not recommend. The staff was misleading in saying that they would disconnect old appliance, remove the old appliance, and then connect new appliance. The appliance was delivered but delivery person would not be disconnecting or connect anything. Therefore, appliance sits in the garage.
Then called in to see why someone was not disconnecting it or hooking up new appliance. After talking to two different people who could/would not do anything to help me I was sent to customer service.They told me that nowhere on the invoice did it say install or disconnect which I left store with the understanding that that was going to happen by Geomans Appliances. I told them I wanted a full refund and the appliance taken away. I am now to wait a few hours until customer service can do something to fix this issue. This would then mean more money and more time waiting. Then got call from sales person who told me it was my fault. I asked them if they were calling to help me if not I would hang up. With no answer from him I hung up the phone

Goemans appliances has hands down the worst customer service I have ever dealt with. They do a great job at selling the product, but once I placed my order they were rude and extremely hard to get ahold of. Delivery took about 4 weeks and I am in central Toronto area. When the appliances were being delivered an item was damaged and it took numerous weeks to get a new delivery date. This company is extremely disconnected from the third-party delivery company. I never received an apology for the inconvenience. Next time I will be taking my business elsewhere.

We were connected with Goemans by our kitchen designer. While the person with whom we dealt over the phone and email was very nice and helpful, once we came in to the store to finalize our order, we felt like we were more of a bother than customers. Finding out details was like pulling teeth. No one voluntarily offer to do anything other than what was absolutely necessary to complete our transaction. Very disappointing. Hopefully the appliances will be better quality than the customer service we received.

Five years ago, I bought four high-end appliances from Goemans. I would not normally purchase extended warranty, however, the salesman told me that if the warranty was not used, I would receive $500 refund and on that understanding I purchased the warranty. Now my warranty has expired and after multiple phone calls to Goemans Burlington, I discover that I can have a $190 credit towards a new appliance costing more than $760 (x 4). Why would I need new appliances after only 4 years of use? This is usury at its best. Shame on Goemans for not providing full information and being totally inflexible. They won't even offer a service call.

Bought a BBQ for my mom for her birthday an paid extra for it to be assembled. They assembled it wrong and the cabinet won't close because the ga hose is in the way. Called the store to have them fix it and never heard back from them. Had to go over to my mom's myself disassemble and reassembled the BBQ.

We purchased this range about seven months ago & have had problems ever since. Smeg will not come out because they don't have an answer to the problem with the oven. Goemans refuses to deal with us, all I ask is for them to replace this range since it does not work properly. We have spent a lot of money here & they don't seem to care. Worst service I have ever had, anyone else would gladly replace a product if it doesn't work.

Bought this fridge back in february 2015. It arrived with fingerprints under the stainless steel no fingerprint coating. Customer service is absolutely horrible. At the store they were very rude. I had to submit pictures and have never heard back from them. I called a few times and dropped into the store. I have never had anyone contact me. All I experienced is extreme rudeness in store (london south). Like how dare i complain. With telephone customer service I just get extreme incompetence and rudeness. I do not recommend anyone deal with this appliance store. There are many others to chose from.

This is the worst company for customer service. My washer starting to not spin out water and on Jan. 16/15 I called customer service. They would not send somebody out to look at my machine unless it wasn't working completely. So much for the extended warranty I purchased. Long story short, a month later and several angry calls later, I get a repair man - who doesn't want to look at my machine because in his words "it's getting water in it, so it works". I had to prove to him it was an on and off thing with this machine. Finally had to make him inspect the machine only to find the circuit board broken in half and needed a complete new basket assembly. Warranty company tells me too expensive to fix - get a store credit, go to store and pick out a new machine. Been calling customer service for 4 days now to find out when this will arrive - no answer from them. Terrible customer service. Purchased a dryer a few years back - had to go to Hamilton and pick it up myself, purchased a new gas stove - they sent the wrong model and after 6 phone calls I gave up trying to get the one I originally wanted. Still looking at the wrong stove. This is strike 3 - after I get my replacement washer - Goeman's will never see another penny of my money again. I intend to contact the supervisor in customer service and tell the what a lousy job their department does. Stay away from this company!

I am writing to you about my extreme disappointment in both products and service at Goeman's.Appliances Here is my story and I warn everyone about shopping at Goeman's Appliances

On August 23 2014 - I purchased an OTR Electrolux microwave at the clearance centre from the KW Goemans store. I was very excited to get this product and was looking forward to using it. We waited one week while it was shipped to the KW store - and then waited another week because it was missing a back plate (to hang the microwave). My husband picked up our product on Sept 6/14 and brought it home. Well it turns out the back plate was for a GE microwave and we had an Electrolux and none of the components aligned so that we could use this back plate to hang our microwave. So we called immediately and the store ordered another back plate. We waited weeks for this back plate to come in. But it never arrived. On Thursday Sept 18 the salesman was very apologetic and suggested that he would exchange the product for a different product. This time we got a Frigidaire professional Microwave. We installed the product on Sunday September 21/14. When I opened the box the back plate was bent and twisted. We called the store immediately and the salesman told us to just to bend it back. So while the back plate was warped we bent it back because we were so desperate and were so happy to finally have a microwave (as we have now gone more than a month without one) and we put food in the microwave and unbelievably the microwave does not work, it does not heat. I could not believe it, we were traded for a broken product. So we called the salesman immediately but he told my husband he could not do a refund today (Sunday) as the store manager was not in and that we would have to bring it back tomorrow, which is now today Monday Sept 22/14.

So around 12 pm today - I receive a call from a nice girl in customer service who wants to arrange for a repair man to come fix my microwave. I must admit I was not happy at all. A repairman for a microwave I never used? I was sold a completely defective product and now I am being forced to repair and keep it? I never used it. I want to return the product. The lady on the phone informed me that was not possible. I was confused and upset. I cannot understand how I can be sold a product that is broken and told I will have to keep it and get it fixed. This is terrible customer service. I asked her to please have her supervisor call me or the store manager and it took 2.5 hours for the store manager to call back. When the store manager called he told me they would not take the product back it has to be repaired. It does not matter the product is broken and NEVER worked they will not take it back.

Imagine how you would feel, I had my husband buy from Goeman's as I believed they were one of the best appliance retailers around. I did not want to buy from another store that's first priority was not appliances, I sincerely regret that decision now. I know the other stores would have taken back a broken appliance that I never got to use.

I just wanted this resolved - I just want a new microwave that works and I am in a fight to get a new working microwave from Goemans.. Had I known I would have this kind of treatment I never would have bought a product from Goeman's Appliances. It truly is buyer beware. Never buy there! They will not honour their product.