Last Saturday, November 15 we hosted a large dinner party - and the next morning discovered that our hand made wool carpet (that I inherited) was heavily soiled with a red wine stain larger than 2 ft sq. We did a quick google search and found this company, which we were pleasantly surprised was listed in our neighbourhood (Avenue/Dupont), and not a remote suburb of the GTA, where most services are located. We contacted the owner (on a Sunday around noon) who was happy to come over, provide a free estimate, and take the carpet away that afternoon. There was also a pink stain from a previous incident, which had run out of some bright pink yoga pants after walking home in the rain. Ben was honest that the stain may not be completely removable (the pink) but he told us he was confident he could get the wine out. For a very reasonable price the carpet came back looking new, with absolutely no visible stains. Ben delivered the carpet back to our home the following Tuesday evening, to accommodate our work schedule. THEN as he (Ben, the owner) was leaving, after we had finished paying, he informed me that our next cleaning would be complimentary! Top notch customer service at its finest. It is clear that Ben knows the secret to customer service - happy customers will spread the word, and come back with more business. Thanks Ben!