We had AA flooring install Twelve Oaks engineered flooring for our kitchen. The price was reasonable (it was on sale) and they were able to install on short notice. Unfortunately, the floor is already cracking and chipping along the seams in multiple areas (after only 5 months). Unsure of whether this was a product or install issue I followed up with my sales person (Peter R) and was told that a rep would come to my home to assess. I have called and emailed multiple times and no one has come to look at the flooring. We finally gave up on AA floors after months of following up.
We originally ordered this product for our entire first floor but started with the kitchen first. Thank goodness this horrible product is only in our kitchen. We won’t use AA again and we certainly won’t purchase twelve oaks products. There is nothing more disappointing than having new floors that are already breaking down.
- Approximate cost of services:
- $2,000.00