Arpi's Industries Ltd

We had furnace problems and logged our issue at Arpi's website at 9:30, the morning of Dec 1. Very promptly we were notified that Arpi's works on all types of furnaces and Vanessa could be out for noon to help us. That's what happened and after diagnosis Vanessa did a great job of explaining the problem to us and our options. We decided to have a new blower motor installed and Vanessa returned with one and by 3:30 everything was fixed and several other things were changed for the better (gas pressure, variable speed fan options). We were impressed with Vanessa's knowledge, professionalism and thoroughness. We really appreciated the detailed service report that Vanessa prepared describing the issue and the fix, so detailed, well written and understandable. The report was emailed to us right after Vanessa left. It's great to have such a record of the event for future reference. We were very satisfied with the whole experience.