Arpi's Industries Ltd

Heating & Air Conditioning
Calgary AB T2C 2W7
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Sasha
Sasha
2 reviews Calgary, AB
1/10

Plumbing Project

I am a loyalty customer on the HVAC side of Arpis, and a very happy customer! Every employee working on my furnace or air conditioner was amazing. That's why I thought I should call Arpis for my plumbing problem. Well, I was quite disappointed. The Arpis plumber was competent but took a very long time to make decisions (while the clock was running) and when he left after 4 hours, he said that the company would call me with quotes to get the project moving. I did get a phone call from Arpis and when I asked specific questions about what was included for the price, the lady said she would get back to me via email with specific informations because she had to check with her manager. When I did not receive an email, I called Arpis and was told that this employee did not work there anymore but that someone else would reach out to me shortly. After a few days of silence, I called and left a message for the supervisor. I left one message a day for three days. After the third day, I did get a very nice and courteous call from the supervisor, which was much appreciated. I asked if he could send an email with specific details. I did get an email but I had to ask to receive more information about what was included and the specific price for each product. I did not receive an answer. I decided to move on and say good bye to April. I called a different plumbing company and in a matter of 24 hours, my project was completed! The new plumber gave me a quote for the project before the start. The quote included time and parts instead of running the clock like with Arpis. There was a sense of security in knowing that no matter what, all I would pay in the end was the price quoted. Therefore, I will remain a good customer at Arpis for HVAC but will avoid the plumbing side of the business in the future.

Approximate cost of services:
$750.00
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Company Response

Hi Sasha, I'm sorry to hear about your disappointing experience with our Plumbing department. It sounds like there were some communication breakdowns and lack of transparency regarding the project's cost and scope, which understandably led to frustration and disappointment on your end.
I'm glad to hear that you will continue to be a loyal customer on the HVAC side of Arpis and hope that your future experiences will be positive and satisfactory.
Please give our service manager Damien a call at 403 2362444 as we would like to take care of you