An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I am in my second year now with Spring Home Heating and Cooling for maintenance of my HVAC system. You guys answered the call when I was looking for a company I could trust in June 2014 to take over maintenance of my HVAC from another company I had lost trust and faith in. You are always polite, courteous, and working with me to make sure I am happy with my requests/service. The installing company has never asked me about their service, aside from the initial install. I really appreciated you sending a technician out when my furnace stopped working this past January (same day service). He spent the better part of the day to get heat back in the home, and I took notice of the work and diligence he displayed in restoring heat to my home (I believe it was Tiger, I’d have to check the paperwork to be sure).
Your technicians are always on time, they always call before coming here, and appear to do a thorough job. I also like the email reminders as well.
Despite forgoing the labour charges that were covered by the installing company under their maintenance plan, switching maintenance over to your company has proven to be a wise move, and I only wish I had found you 4-5 years sooner to install the new HVAC system.
- Company Response
Good Morning ND, Thank you for the kind words, I will be sure to Pass this along to the rest of our team. It as our pleasure as you are a pleasure to work with. Thank you for trusting in us and we look forward to doing business for many years to come.