Spring Home Heating & Cooling Systems Inc

I received a lot of recommended installers from friends and colleagues at work. I also checked the homestars website for installers with top ratings. I got in-home quotes from multiple companies, researched the companies using the homestars website and Better Business Bureau. I disregarded those who gave me quotes by phone. I read through a lot of manufacturer reviews (all brands seem to have the same ratings).
I chose Spring Home because of the following reasons:
1. They came highly recommended by homestars and a friend
2. Their prices were competitive
3. Cy came over to the house and explained to me how they would do it
4. Cy was very patient with my queries. I tend to over-research and over-analyze
5. Most of the installers who gave me quotes try to justify their prices by including the rebates I would get from the government. Cy did not try to sell me their products based on the rebates that I would get.

Before replacing my furnace and a/c I got competitive in-home quotes, spoke to other companies on the phone, read through a lot of websites and reviews, compared prices, manufacturers, quality and warranties. I found Spring Home on the Homestars website and chose them over all the other companies for the following reasons:

1- Cy is honest, patient, knowledgeable and willing to promptly answer/explain all HVAC questions in detail on the phone, in person or by email.

2- Cy recommended what I needed for my house taking into consideration the location of my vents, skylights, windows, etc. (heat loss and heat gain) and showed me photos on his laptop of a completed installation and awards they have received.

3- Cy returned a second time to confirm a 2-stage thermostat could be rewired and relocated. He also went outside with a tape measure to ensure the a/c would be installed without restricting my window from opening. (This was before I had signed a contract with him.)

4- they are fully licensed, bonded, insured and covered by workers compensation

5- they DO NOT use subcontractors

6- their price is fair and competitive

7- they pay attention to the details of a quality installation and refuse to cut corners.

8- they pride themselves on customer satisfaction.

9- they have excellent reviews on Homestars

10- I called another well rated HVAC company from the Homestars website for a competitive American Standard quote. The owner told me that he'd like the business but felt I should call Spring Home because they were located closer to my home and they were the best for American Standard installations. Honestly!

11- A Spring Home customer detailed his installation along with photos in the HVAC forum on the Red Flag Deals website and a contributing HVAC expert recognized it as a Spring Home install with praise.

12- American Standard is a quality product, has positive reviews on the forum mentioned above and has good ratings in past consumer reports. They also offer an optional 15 yr extended manufacture warranty on the furnace.

13- American Standard uses Spring Home for installations in their training center and at trade shows.

14- Spring Home is the only American Standard distinguished dealer for customer care in the GTA.

My installation went smoothly from about 9:30am - 6pm, the three installers were extremely respectful and at the end of the day the area was left clean, the furnace was running quietly and I found Cy had kindly sent us an a/c cover. (the a/c will be serviced at no charge in the spring to ensure it runs correctly) The next night Cy sent us an email to ensure we had no concerns and a couple of days later he unexpectedly dropped by and took a quick look at the install just to check on things.

If you want to deal with an honest salesman who prides himself on customer satisfaction + quality service and if you want quality equipment expertly installed at a fair and competitive price look no further Spring Home is the company for you!

George and Cy came to inspect our light commercial unit for an HVAC install, instead they noticed our unit heater may be broken. George suspected that it was a cracked heat exchanger. Several days later, the landlord sent his own contractor to take a look and after the unit heater was opened up, he confirmed George's diagnosis. We went with Spring Home because their price was better and George seemed really knowledgeable.

We would highly recommend Spring Home - after reading over the high ratings they received on Homestars, they were one of the initial companies that we contacted for an estimate, as we were looking to replace our aging furnace and air conditioner. Meeting with Cy was a great experience - he clearly stood out from the other contractors we met with, as he was very conscientious about booking the initial appointment, and he even offered to meet with us after working hours, adapting to our schedule. He spent over an hour with us, politely answering all of our questions while educating us about this important decision, without applying any pressure. We decided to contract with Spring Home, and we're very happy with our decision - the installers were conscientious and highly efficient overall during the installation, and they have been attentive to our questions throughout the process. Overall, we would highly recommend working with this company - thanks Cy!

Cy and his team came recommended by a contact in the HVAC community and it turned out to be a solid referral. Cy did an excellent job of explaining the technology he was selling. There's obviously a sense of pride here. Everything happened on budget, on time and the job site was clean and tidy when they left.

Spring Home helped us convert from oil to gas heating. They installed an excellent high efficiency boiler quickly and efficiently during the cold month of November. Any issue we had, they dealt with exceptionally well. We finished with an exhaust pipe that exhausted in front of our front window as this was one of the very few options. When we told Cy and George that we had an issue with this, they came and we eventually found a way to put the exhaust up the side of the house. They came and fixed this fast. I would definitely recommend Spring Home.

Kind of late to write this review. We need to replace my aging and inefficient AC. Called around and talked to a few contractors listed in the Homestars. We felt that Cy from Spring Home answered most of our concerns. Well the job was difficult to do since the crawl space is below the ground and not much of space. took the installers a long time but they did amazing job. A few weeks ago,Cy came to bring the winter cover to protect out investment. Thanks !!!!!

Last HVAC contractor just couldn't deliver kept delaying and delivered excuses. Finally I searched around as we were nearing completion of our project (2 classrooms for private school) and the HVAC was a mess. Cy came in and promised a completion date with a firm contract. My other contractor didn't believe it and others that I contacted said he would not be able to deliver.

They worked extra hours and completed the job in 3 days where others were talking 1 to 2 weeks to complete with a 2 to 3 week lead time.

The work was clean tight and completed to the satisfaction of HAVAC engineer and city inspector (they also were amazed that the job got done so quickly and were very happy with the quality of workmanship). George even fixed a couple of issues the engineer missed and is definitely and expert in his field.

I am so happy with my decision to have Spring Home complete our project. We will be using them again for our next expansion.

Thanks again George and Cy,
Rick
Director,
Private Montessori School