- Approximate cost of services:
- $13,000.00
- Company Response
Thanks for the kind words, Sophie. We're pleased to hear you were happy with the work we did.
Best Regards,
Heather Lodde
Thanks for the kind words, Sophie. We're pleased to hear you were happy with the work we did.
Best Regards,
Heather Lodde
Thanks for taking the time to leave a review, Dave. I'm glad to hear the project ran smoothly. I'll let Rob and Scott know you were happy with everything.
Best Regards,
Heather Lodde
This entry did not meet HomeStars review criteria.
Good to hear you were happy with the job. We really appreciate it when our clients recommend us to their friends. Thank you very much, Barb.
All the Best,
Heather Lodde
Our guys are extremely skilled at what they do and I'm thrilled to hear everything went well. I'll let Dave know you said thanks!
Best Regards,
Heather Lodde
We consider a leaky roof something that needs immediate attention. Glad to hear it's better than ever!
Thanks,
Heather Lodde
We pride ourselves on our quality work and that includes the clean-up. Thanks for the kind words, Bob.
All the Best,
Heather Lodde
Hi Joe,
I want to apologize for taking so long to reply to your review. I have to say, I took the review very personally on both a professional & personal level. I have worked in the construction industry for over 20 years and have never been accused of not doing a quality job. I take great pride in the work that we do as a company & great pride in the people we employ. I’ve read your review numerous times so that I can approach your issues with our work on a professional level, rather than an emotional level.
I feel as though we have a very detailed contract outlining the scope of work to be done, but perhaps we could become even more detailed as the issues you had with our work were not part of our contract. (sealant, back splash, door paint) We feel it’s important for the customer to know exactly what they can expect & perhaps there were too many assumptions made on your part, that we were not clear about.
It’s also difficult to work under an extremely tight time line. Inevitably in construction, things don’t always go as planned, so it is also our job to let the customer know that although we will do our very best to get the job done on schedule, there has to be a little room for flexibility to offset such constraints. The more constraints we have for time, leaves us with no additional time to do any extra’s the customer might want done. I believe I was at the job site on at least 5 occasions to go over this with you.
I refuse to go into any mudslinging about what was said or done on your part & am more than happy to go over your issues with you. I am confident in the work we have done for you. Our employee’s are very experienced, knowledgeable, and pleasant and I will stand behind all work set out in our contract. As I have said before to you, my door is always open, & my phone is always on.
Thank you,
Manny DeMelo
Thanks for the kind words, Mark. I'm happy to hear that we exceeded your expectations.
All the Best,
Heather Lodde
One of the biggest compliments we can get from a customer is having them hire us for a second (or third..or fourth...) project. We really appreciate your continued business.
Best Regards,
Heather Lodde